SAMANTHA GARCIA
Abilene,TX
Summary
Dynamic professional with extensive experience as an Intake Coordinator at Enhabit Home Health, excelling in customer service and insurance verification. Proven track record of enhancing patient satisfaction and streamlining intake processes. Skilled in data entry and adept at fostering team collaboration, ensuring compliance and operational efficiency.
Overview
14
14
years of professional experience
Work History
Intake Coordinator
Enhabit Home Health
08.2024 - Current
- BoAssisted in gathering and organizing patient information for efficient intake processes.
- Communicated effectively with patients to explain intake procedures and documentation requirements.
- Enhanced patient experience by providing timely responses to inquiries and concerns.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
- Coordinated interdisciplinary communication for smoother transitions between care providers.
- Enhanced office productivity by handling high volume of callers per day.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
- Supported office staff and operational requirements with administrative tasks.
- Implemented best practices in record-keeping as per organizational standards, ensuring accuracy across all documents.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
- Improved efficiency within the department by prioritizing tasks and managing time effectively.
- Maintained accurate and up-to-date client records.
- Collaborated with multidisciplinary teams to develop personalized care plans for clients.
- Advocated for patients by liaising with insurance companies, ensuring coverage and reducing financial stress for patients.
- Improved data management with introduction of new software, streamlining intake process and enhancing record accuracy.
HR Manager
Centerwell Home Health
02.2021 - 08.2024
- Managed recruitment processes, ensuring alignment with organizational goals and culture.
- Developed and implemented employee onboarding programs to enhance retention rates.
- Facilitated training sessions to improve staff engagement and compliance with policies.
- Conducted employee performance evaluations, providing actionable feedback for career development.
- Resolved employee relations issues, fostering a positive work environment through effective communication strategies.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.
- Liaised between multiple business divisions to improve communications.
Corrections Officer
TDCJ-ID
09.2014 - 06.2019
- Monitored inmate activities to maintain safety and security within facility.
- Enforced institutional policies and procedures to ensure compliance among inmates.
- Conducted regular inspections of facilities to identify potential safety hazards.
- Responded promptly to emergency situations, utilizing de-escalation techniques effectively.
Primary Health Care Supervisor
Outreach Health Services
02.2011 - 09.2014
- Supervised daily operations, ensuring team adherence to safety protocols and operational standards.
- Trained and mentored new staff on workflow processes and equipment usage.
- Implemented process improvements that enhanced efficiency and reduced downtime.
- Coordinated scheduling and task delegation to optimize workforce productivity.
- Led team meetings to communicate goals, address challenges, and foster collaboration.
- Developed training materials to facilitate staff development and skill enhancement programs.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Education
Master Of Criminal Justice - Global And Homeland Security
University of Phoenix
Tempe, AZ09.2010
Bachelor Of Health Science - Health Care Administration
University of Phoenix
Tempe, AZ02.2010
Skills
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
- Insurance verification
- Charting and clinical documentation
- Confidentiality
- Customer service
- Microsoft office
- Phone and email etiquette
- Data entry
- Handling complaints
- Administration and operations
- Employee supervision
- New hire orientation
- Office management
- Payroll and budgeting
Timeline
Intake Coordinator
Enhabit Home Health
08.2024 - Current
HR Manager
Centerwell Home Health
02.2021 - 08.2024
Corrections Officer
TDCJ-ID
09.2014 - 06.2019
Primary Health Care Supervisor
Outreach Health Services
02.2011 - 09.2014
Master Of Criminal Justice - Global And Homeland Security
University of Phoenix
Bachelor Of Health Science - Health Care Administration
University of Phoenix
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