Samantha Gardner
Charlotte
Summary
Results-driven Associate Product Manager with proven experience in both conceptualizing and launching new products. Possess strong skills in market analysis, competitor benchmarking, and cross-functional team leadership. Notably contributed to previous roles by driving product development cycles efficiently while aligning with business objectives. Known for strategic vision, problem-solving ability, and keen understanding of customer needs.
Overview
9
9
years of professional experience
2
2
Certification
Work History
Associate Product Manager
PerformLine
Morristown
11.2021 - Current
- Promoted from Product Owner to Associate Product Manager in recognition of expanded ownership of product strategy, stakeholder engagement, and cross-functional leadership.
- Serve as Scrum Master and Product Owner, facilitating agile ceremonies, managing the backlog, creating epics, writing user stories, defining acceptance criteria, scheduling and leading requirements reviews with engineers, and managing alignment between stakeholder prioritization.
- Manage projects end-to-end — from concept and design through execution, launch, and post-launch support — including rollout planning and stakeholder communication.
- Train internal teams on new product features, enhancements, and processes to ensure successful adoption.
- Investigate and analyze requests from customers, partners, and stakeholders, design practical solutions, and drive implementation by delivering clear communication through wireframes, presentations, documentation, and regular project updates.
- Own product marketing responsibilities, including positioning, competitive research, internal training, and go-to-market planning, to drive awareness and adoption.
Product Specialist
Teguar
Charlotte
01.2020 - 11.2021
- Contributed to product strategy, research, development requirements, and manufacturing coordination for new products.
- Conducted market research to identify and analyze trends in industrial computer industry.
- Collaborated with sales, marketing, manufacturing, and supply chain teams to define responsive product insights.
- Reviewed and maintained product data across website, CRM, and ERP systems.
- Delivered technical expertise and training to support product development and introductions.
Tier 2 Technical Customer Support Specialist
Castlight Health Inc.
Charlotte
09.2018 - 01.2020
- Facilitated client management for customer-facing issues as Technical Support liaison at Castlight Health.
- Collaborated across departments to address customer needs and resolve technical issues.
- Maintained a comprehensive knowledge base of evolving products to enhance technical service delivery.
- Developed clear, engaging content via various communication platforms to promote internal business messages.
- Recognized by management for outstanding customer satisfaction and exceptional product quality.
Customer Support Tier 1 Analyst
Castlight Health Inc.
Charlotte
02.2018 - 09.2018
- Delivered high-quality Castlight Health product education to Fortune 500 clients' employees.
- Addressed customer inquiries with speed and professionalism to ensure satisfaction.
- Facilitated timely account resolutions by proactively following up on participant issues.
- Identified process improvements and provided innovative solutions using Salesforce and Amazon Connect tools.
- Identified trends in customer inquiries to provide feedback to management team.
- Suggested process improvements based on analysis of data collected from customer feedback forms.
- Trained new customer service representatives on protocols and processes.
Social Media Marketing and Content Specialist
Central Texas Speedway
Kyle
05.2016 - 07.2017
- Developed and implemented advertising campaigns, increasing customer awareness and achieving 12% ROMI.
- Created co-marketing opportunities with local businesses, driving significant customer traffic.
- Managed social media accounts across platforms including Facebook, Twitter, and Instagram.
- Designed and executed company website alongside iOS and Android-compatible mobile app.
Internship Student
TED Conferences LLC
San Marcos
01.2016 - 05.2016
- Planned first-ever TEDx event at Texas State University, focusing on aesthetics, design, media, and speaker hospitality.
- Implemented paid advertisements across multiple media platforms to enhance community participation.
Education
Bachelor of Arts - Communication And Media Studies
Texas State University
San Marcos, TX01-2017
Skills
- Product lifecycle management
- Product strategy
- Agile methodologies
- User story development
- Project management
- Market research
- Cross-functional collaboration
- Customer feedback analysis
- Feature prioritization
- Competitive analysis
- Go-to-market planning
- Product roadmap creation
- Technical requirement writing
Certification
- Certified ScrumMaster (CSM) | Scrum Alliance
- | Issued Mar 2024 | Cred ID: 1924331
- Certified Scrum Product Owner (CSPO) | Scrum Alliance
- | Issued Dec 2023 | Cred ID: 001597784
Timeline
Associate Product Manager
PerformLine
11.2021 - Current
Product Specialist
Teguar
01.2020 - 11.2021
Tier 2 Technical Customer Support Specialist
Castlight Health Inc.
09.2018 - 01.2020
Customer Support Tier 1 Analyst
Castlight Health Inc.
02.2018 - 09.2018
Social Media Marketing and Content Specialist
Central Texas Speedway
05.2016 - 07.2017
Internship Student
TED Conferences LLC
01.2016 - 05.2016
Bachelor of Arts - Communication And Media Studies
Texas State University
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