Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Software
Timeline
Cashier

Samantha Garrett

Manager, Premier Alt Site
Bronx,NY

Summary

Client Services Manager providing leadership to client service associates and serving as escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports. Delivers excellent client services while building and maintaining client relationships. Strong people management skills and ability to coach, lead and develop employees.

Overview

1
1
Certification
3
3
years of post-secondary education
19
19
years of professional experience

Work History

Manager, Client Services

Premier Inc.
New York, NY
02.2015 - Current
  • Advanced through a series of progressive roles to provide strategic client engagement, and project leadership for a portfolio of 350 member accounts.
  • Benchmarks Identified and communicated cost saving opportunities while ensuring high levels of client satisfaction and retention with regular follow-up and check-in conversations.
  • Mentored departmental team, boosting efficiency, success and morale among employees.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Assisted the team in growing their revenue between 7%-10%

Client Service Rep

Innovatix LLC
New York, NY
01.2014 - 02.2015
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Increased revenue sales by 15%
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Connected with clients through consultative sales strategies to understand and address requirements.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Introduced clients to available online resources and services to increase convenience.

Junior Client Service Associate

Innovatix LLC
New York, NY
04.2012 - 01.2014
  • Entered customer interaction details in CRM Dynamics to track requests, document problems and record solutions offered.
  • Introduced clients to available online resources and services to increase learning
  • Called existing and prospective members to evaluate desires and offer new contract options and grew revenue by 7%
  • Described and explained details about medical supply options to inform customers and guide purchasing decisions.

Customer Service Representative

BARNESANDNOBLE.COM
Lyndhurst, NJ
01.2001 - 01.2011
  • Demonstrated outstanding customer service abilities while handling a high volume of incoming calls that included inquiries and product and service issues.
  • Courteously listened and gathered information to discern how best to respond, resolve, or escalate.
  • Proficiently operated various CRM and query systems.
  • Provided support for associates, supervisor, other departments, as well as special projects.

Education

Bachelor of Science (BS) - Health Service Management

BERKELEY COLLEGE
Newark, NJ
08.2009 - 04.2012

Skills

Client Relationships

undefined

Certification

Six Sigma Green Belt

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Software

Microsoft

CRM

SAP

Cognos

Timeline

Six Sigma Green Belt

01-2021

Manager, Client Services

Premier Inc.
02.2015 - Current

Client Service Rep

Innovatix LLC
01.2014 - 02.2015

Junior Client Service Associate

Innovatix LLC
04.2012 - 01.2014

Bachelor of Science (BS) - Health Service Management

BERKELEY COLLEGE
08.2009 - 04.2012

Customer Service Representative

BARNESANDNOBLE.COM
01.2001 - 01.2011

Similar Profiles

CREATE PROFILE
Samantha GarrettManager, Premier Alt Site