Samantha Garza
San Antonio,TX
Summary
I am a dedicated Contact Center Representative and certified Lash Technician with a strong blend of customer service expertise and hands-on beauty industry skills. With years of experience in a fast-paced call center environment, I excel in communication, problem-solving, and creating positive customer experiences. As a lash technician, I bring an artistic eye, steady precision, and a commitment to enhancing each client’s natural beauty. My unique combination of people-focused service, attention to detail, and multitasking makes me adaptable, professional, and able to deliver quality work in both customer support and beauty services.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
Lash Technician
Self employed
San Antonio, Tx
09.2024 - Current
- Consulted with clients to determine lash style preferences and desired outcomes.
- Applied eyelash extensions using safe and effective techniques for optimal results.
- Maintained a clean and organized workspace to ensure a hygienic environment.
- Maintained a clean and sanitary work environment in accordance with health regulations.
- Built strong relationships with customers by providing exceptional customer service.
Contact Center Representative
All Web Leads
Austin, Texas
05.2022 - Current
- Handled customer inquiries through multiple communication channels efficiently.
- Resolved customer issues by providing detailed product information and instructions.
- Resolved customer complaints in a professional manner.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Education
Triumph Public High Schools
Laredo, TXSkills
Empathy, professionalism, and patience
Problem-solving under pressure
Maintaining high customer satisfaction
Knowledge of lash styles, mapping, and retention
Sanitation and safety practices
Client consultation and customization
Time management and organization
Timeline
Lash Technician
Self employed
09.2024 - Current
Contact Center Representative
All Web Leads
05.2022 - Current
Triumph Public High Schools