Samantha Gaston
Parkersburg,WV
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Cathcart Rail
04.2024 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Office Assistant II
Parkersburg Correctional Center
02.2021 - 04.2024
- Updated inmate count books when there is movement throughout the facility.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Keep an inventory of officer uniforms and supplies, ordering new materials as needed; distribute uniforms to new officers
- Updated policy notebooks
- Improved accuracy of meeting minutes, capturing detailed notes and distributing them promptly to relevant stakeholders.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
- Edited and proofread documents for accuracy and completeness.
- Assisted with onboarding of new employees.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Office Assistant II
Mid-Ohio Valley WIC
05.2019 - 02.2021
- Processed clients for eligibility for the WIC Program
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Supported staff on special assignments and ad hoc projects.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Distribute food benefits for WIC participants
- Perform routine lab duties
- Schedule clinic appointments
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Update participant records
- Participant in community outreach events
- Make travel arrangements
- Operate office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment.
Assistant Manager
Burger King
08.2015 - 05.2019
- Supervised up to 12 staff members
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supports staff members by communicating job expectations and planning, monitoring, and appraising job results
- Coach, counsel, and discipline staff members
- Aided in developing, coordinating, and enforcing systems, policies, procedures, and productivity
- Maintained staff by recruiting, selecting, orienting, and training employees
- Maintained timecards for payroll
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Assistant Manager
Long John Silver's
07.2012 - 08.2015
- Planned and prepared workflow schedules, delegating tasks for 4-member team
- Supports staff members by communicating job expectations and planning, monitoring, and appraising job results
- Coach, counsel, and discipline staff members
- Aided in developing, coordinating, and enforcing systems, policies, procedures, and productivity
- Maintained staff by recruiting, selecting, orienting, and training employees
- Maintained timecards for payroll
- Compiled a weekly supply order.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Teller
United Bank
09.2008 - 10.2010
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Received loan and utility payments, sending funds to correct destinations.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Customer Service Associate
Walmart
06.2007 - 09.2008
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Cashier /Line Cook
Long John Silver’s
03.2005 - 06.2007
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Learned duties for various positions and provided backup at key times.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Plated and presented all dishes to match established restaurant standards.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Education
Bachelor of Science Nursing -
West Virginia University at Parkersburg
Parkersburg, WVHigh School Diploma -
Parkersburg High School
Parkersburg, WVSkills
- Office Administration
- Detail Oriented
- Time Management Expertise
- Exceptional Customer Service
- Policy Enforcement
- Budgeting and finance
- Staff Training and Development
- Documentation and Recordkeeping
- Scheduling and Calendar Management Extraodinaire
- Expense Reporting Professional
Timeline
Administrative Assistant
Cathcart Rail
04.2024 - Current
Office Assistant II
Parkersburg Correctional Center
02.2021 - 04.2024
Office Assistant II
Mid-Ohio Valley WIC
05.2019 - 02.2021
Assistant Manager
Burger King
08.2015 - 05.2019
Assistant Manager
Long John Silver's
07.2012 - 08.2015
Teller
United Bank
09.2008 - 10.2010
Customer Service Associate
Walmart
06.2007 - 09.2008
Cashier /Line Cook
Long John Silver’s
03.2005 - 06.2007
Bachelor of Science Nursing -
West Virginia University at Parkersburg
High School Diploma -
Parkersburg High School
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