Samantha Gates
England,AR
Summary
Accomplished Accreditation Manager with a proven track record at Arkansas Department of Corrections, enhancing compliance and optimizing audit processes. Expert in documentation review and adept at managing employee relations, demonstrating exceptional program management and conflict resolution skills. Achieved significant improvements in operational efficiency and employee satisfaction, underscoring a commitment to excellence and continuous improvement.
Overview
10
10
years of professional experience
Work History
Accreditation Manager
Arkansas Department Of Corrections
04.2024 - Current
- Optimized audit processes through diligent preparation of files and data.
- Conducted thorough audits of departmental practices, identifying areas for improvement and ensuring compliance with accreditation standards.
HR Manager/Office Manager
Lola Logistics LLC
10.2021 - 01.2024
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Manager
Sonic
04.2015 - 01.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Skills
- Documentation review
- Training delivery
- Program management
- Assessment coordination
Timeline
Accreditation Manager
Arkansas Department Of Corrections
04.2024 - Current
HR Manager/Office Manager
Lola Logistics LLC
10.2021 - 01.2024
Manager
Sonic
04.2015 - 01.2021
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