Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Open To Work
Hi, I’m

Samantha Gavigan

St Louis,MO
Samantha Gavigan

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Risk Operations Quality Management AuditorVisual MerchandiserVisual Merchandising ManagerStore ManagerVisual Merchandising Manager

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid
Location: St Louis, MONew York, NY
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany CultureWork from home optionPaid time offHealthcare benefitsPersonal development programs4-day work weekPaid sick leave401k matchStock Options / Equity / Profit SharingTeam Building / Company Retreats

Summary

Detail-oriented auditor with proven skills in risk mitigation and compliance standards. Experienced in conducting thorough audits and developing actionable reports that enhance accuracy and align with organizational policies.

Overview

16
years of professional experience

Work History

Cash App
Saint Louis

Risk Operations Quality Management Auditor
09.2022 - 05.2026

Job overview

  • Conducted detailed audits to ensure compliance with organizational policies and regulatory standards.
  • Identified discrepancies in workflows, recommending corrections to enhance accuracy, reliability, and customer trust.
  • Maximized productivity with consistent adherence to schedules while maintaining excellent quality assurance scores.
  • Enhanced customer satisfaction levels through consistent quality assurance monitoring and feedback for agents.
  • Collaborated with cross-functional teams to streamline audit processes and improve efficiency across departments.
  • Developed comprehensive audit reports outlining findings and actionable recommendations for management review.
  • Monitored ongoing compliance with established policies, ensuring alignment with industry regulations and standards.
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.

Target
Shiloh

Visual Merchandiser
03.2020 - 09.2021

Job overview

  • Developed and executed seasonal visual merchandising strategies to enhance customer engagement.
  • Collaborated with cross-functional teams to align product displays with promotional initiatives.
  • Analyzed sales trends to optimize product placement and maximize visual impact.
  • Trained and mentored junior team members on best practices in visual merchandising techniques.
  • Implemented visual standards to ensure consistency across all store displays and layouts.
  • Utilized planograms and design software to create visually appealing product arrangements.
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
  • Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
  • Assist in other departments when needed
  • Analyzed sales data to identify trends and adjust visual merchandising plans accordingly, maximizing revenue potential.

Urban Outfitters, Inc.
Saint Louis

Visual Merchandising Manager
04.2018 - 01.2020

Job overview

  • Led visual merchandising strategies to enhance brand image and drive customer engagement.
  • Developed seasonal display concepts, ensuring alignment with marketing campaigns and product launches.
  • Collaborated with cross-functional teams to execute store layout changes that optimized traffic flow and product visibility.
  • Trained and mentored team members on visual standards and best practices for merchandising execution.
  • Analyzed sales data to refine merchandising tactics, improving overall store performance and customer experience.
  • Managed inventory levels of visual merchandising materials, ensuring timely replenishment and cost-effective sourcing.
  • Conducted regular store audits to assess compliance with visual standards, delivering actionable feedback for improvement.
  • Implemented innovative display techniques that increased shopper interaction and strengthened brand storytelling within the store environment.
  • Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.
  • Improved store aesthetic by selecting appropriate fixtures and lighting, creating a more inviting atmosphere for customers.
  • Maintained strong knowledge of current fashion trends and consumer preferences, applying this insight to create visually appealing merchandise presentations.
  • Communicated visual merchandising information and standards via in-store training and regular meetings.
  • Implemented inventory management systems to enhance stock accuracy and availability.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
  • Directed loss prevention initiatives that minimized shrinkage and improved overall profitability.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Square
Saint Louis

Customer Support Specialist
09.2021 - 09.2022

Job overview

  • Provided remote technical support to customers utilizing Square hardware and software specific to Restaurants.
  • Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
  • Recorded and maintained relevant notes for each client and work order.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
  • Reduced response time with effective communication skills, ensuring customers received prompt assistance.

Pacsun
Saint Peters

Store Manager
05.2016 - 04.2018

Job overview

  • Led daily store operations to ensure optimal customer service and satisfaction.
  • Developed staff training programs to improve team performance and product knowledge.
  • Established and maintained effective communication channels within team and with upper management.
  • Fostered a positive work environment that encouraged employee engagement and retention strategies.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Approved regular payroll submissions for employees.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed inventory control, cash control, and store opening and closing procedures.

Forever 21
Saint Louis

Visual Merchandising Manager
08.2010 - 04.2016

Job overview

  • Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
  • Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining consistent results in sales performance metrics.
  • Oversaw visual merchandising for new store openings and store collateral change-outs.
  • Conducted regular assessments of store layout, making data-driven adjustments to optimize traffic flow and product visibility.
  • Managed merchandising standards and maintained consistency across distribution channels.
  • Increased sales revenue by strategically placing high-demand products in visually prominent areas.
  • Helped stores adapt spaces to accommodate merchandise within spatial constraints and inventory storage availability.
  • Established open lines of communication with store personnel regarding any changes made in the visual merchandising plan, ensuring smooth transitions.
  • Maintained up-to-date knowledge of visual merchandising trends and technologies, applying best practices to display execution.
  • Improved customer navigation and flow within stores by designing intuitive layout plans.
  • Oversaw daily operations, ensuring adherence to quality standards and best practices.
  • Trained new employees on company policies, customer service protocols, and system tools.
  • Managed inventory of resources required for optimal customer service delivery.
  • Promoted a positive and inclusive working culture that emphasized collaboration, teamwork, and mutual respect among all employees.
  • Oversaw scheduling and shift assignments, optimizing staff coverage during peak times for optimal customer support.

Education

Wentzville Holt High School
Wentzville, MO

High School Diploma
05-2010

Skills

  • Audit reporting
  • Decision-making
  • Compliance standards
  • Training and mentoring
  • Inventory management
  • Recruiting and hiring
  • Customer service

Timeline

Risk Operations Quality Management Auditor

Cash App
09.2022 - 05.2026

Customer Support Specialist

Square
09.2021 - 09.2022

Visual Merchandiser

Target
03.2020 - 09.2021

Visual Merchandising Manager

Urban Outfitters, Inc.
04.2018 - 01.2020

Store Manager

Pacsun
05.2016 - 04.2018

Visual Merchandising Manager

Forever 21
08.2010 - 04.2016

Wentzville Holt High School

High School Diploma

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