Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Gay

Harrisville,WV

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Pennington's Hallmark
Marietta, OH
08.2023 - 01.2024
  • Maintained up-to-date knowledge of company products and services.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Recruited and trained new employees to meet job requirements.

Assistant Manager

Marietta Office Supply
Marietta, OH
07.2017 - 01.2024
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Served as a liaison between staff members and senior management personnel.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Cook/Server

North Bend State Park in West
Cairo, WV
04.2015 - 10.2021
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Grilled and deep fried various foods from meats to potatoes.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Adhered to food safety standards when storing and preparing foods.
  • Used standardized recipes and other instructions to prepare food.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Replenished food items from inventory and rotated ingredients.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Organized storage areas for efficient usage of space.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Managed portion control using correct utensils during preparation and plating.
  • Resolved customer complaints regarding food quality or services provided.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Took inventory counts before and after shifts to complete food inventory or storage sheets.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Checked completed orders for correct quantity and quality.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Greeted customers, answered questions and recommended specials to increase profits.

Call Center Representative

Highmark, Inc.
Parkersburg, WV
06.2016 - 05.2017
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Offered resolutions to de-escalate calls and solve customer issues.

Education

High School Diploma -

Ritchie County High School
Ellenboro, WV
05-2009

Skills

  • Cost Reduction
  • Task Delegation
  • Sales Monitoring
  • Product and Service Knowledge
  • Operations Management
  • Retail Operations
  • Orientation and Training
  • Microsoft Office Expertise
  • Staff Training and Development

Timeline

Assistant Manager

Pennington's Hallmark
08.2023 - 01.2024

Assistant Manager

Marietta Office Supply
07.2017 - 01.2024

Call Center Representative

Highmark, Inc.
06.2016 - 05.2017

Cook/Server

North Bend State Park in West
04.2015 - 10.2021

High School Diploma -

Ritchie County High School

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Samantha Gay