Samantha George
Chaffee,NY
Summary
Customer Service Worker bringing excellent skills in both verbal and written communication, active/empathetic listening and analytical problem-solving skills. Enhancing customer experiences by employing service-oriented behaviors, understanding a customers wants as well as needs and taking action to provide customized solutions to build loyalty and trust.
Overview
2
2
years of professional experience
Work History
Customer Experience Specialist
Benzinger's Clothing Care
07.2022 - 08.2023
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Waitress/Hostess/Cashier
Nicolos Family Restaurant
03.2022 - 08.2023
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Trained and supported newcomer workers to the space.
- Provided a welcoming, familiar environment for all who entered.
Cashier/Stocker Associate
Save-A-Lot
03.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated a cash register system for cash, check, credit card, as well as EBT transactions.
Education
No Degree - Accounting
Alfred State College of Technology
Alfred, NY05.2025
High School Diploma -
Pioneer High School
Yorkshire, NY06.2022
Skills
- Issue and Complaint Resolution
- Strong Computational Skills
- Microsoft Word
- Stocking and Replenishing
- Staff Training
- Active Listening
- Time Management
- Effective Communication
- Creative Strategies
Timeline
Customer Experience Specialist
Benzinger's Clothing Care
07.2022 - 08.2023
Waitress/Hostess/Cashier
Nicolos Family Restaurant
03.2022 - 08.2023
Cashier/Stocker Associate
Save-A-Lot
03.2021 - 02.2022
No Degree - Accounting
Alfred State College of Technology
High School Diploma -
Pioneer High School
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