Samantha Gerber
Denver
Summary
Adaptable professional skilled in fostering cultural competency and collaboration. Experienced in advising international students and training staff, committed to creating inclusive environments that support academic success and personal growth.
Overview
1
1
Certification
8
8
years of professional experience
Work History
SEVIS Coordinator and Advisor
University of Denver
Denver, Colorado
08.2023 - Current
- Advises and adovcates for international students on immigration status and regulations; cultural adjustment and academic culture; English language matters; financial issues; orienting to life in the U.S.
- Navigates the campus and community.
- Trains other Designated School Officials.
- Create marketing materials.
- Collaborated on F-1 student resources and canvas module on Optional Practical Training with a colleague.
Publishing Assistant
Emerald Lake Books
Remote
05.2023 - 02.2024
- Researched to help promote books.
- Assisted with the Publish with a Purpose 2023 Summit and Publish with a Purpose 2024 Summit.
- Collaborated on various projects including editing future published books.
International Student Advisor
University of Texas at Tyler
Tyler, Texas
07.2021 - 10.2022
- Assisted international prospective, admit, current, and postgraduate students with any concerns they may have.
- Advocated for prospective and current international students.
- Represented the office at events and meetings.
- Collaborated with other offices to increase awareness of the international student population.
- Prepared and presented on off campus employment opportunities for students.
Passport Acceptance Agent
University of Texas at Tyler
Tyler, Texas
07.2021 - 10.2022
- Trained and certified by the U.S. State Department to initiate and “execute” the passport application process for new passports, first-time passports, lost passports, child/minor passports, and for applicants who are not eligible to renew their passports.
Pacific Sales Customer Service Representative
Best Buy
Danbury, Connecticut
02.2019 - 06.2021
- Responsible for ensuring, fast, friendly, and accurate customer service for all Pacific Kitchen and Home Customers.
- Primarily responsible for providing an excellent customer experience and accurately processing transactions, which includes new orders and returns & exchanges while following the Best Buy selling-skills sales process.
Appliance Sales Specialist / Assistant Manager
Best Buy
Danbury, Connecticut
02.2021 - 05.2021
- Collaborated with vendors, train Pacific Sales employees and Customer Service specialists, communicate with third party delivery and install teams.
- Resolved conflicts between the clients and company the most effective way possible and manage open order reports.
Customer Service Representee
Best Buy
Danbury, Connecticut
05.2018 - 02.2019
- Provided fast, accurate and friendly processing for all customer transactions at Checkout, Customer Service and Store Pickup while providing velocity solutions to customers. Developed strong relationships with customers while becoming a trusted advisor and partner in assisting them in making technology more functional in their lives.
- Partnered with other employees to ensure customers' end-to-end needs are met.
- Utilized all relevant sales tools to drive profitable growth and exceed department and individual goals.
- Helped answer questions and resolve customer issues.
Education
Master of Arts - Social Work
University of Denver
Denver, Colorado06-2028
Master of Arts - International Human Rights
University of Denver
Denver, Colorado06-2028
Skills
- Collaborator
- Communication
- Independent
- Flexible
Certification
- CDHE Advisors Lead: Certificate of Completion Training - Issued September 2024
- Adult Mental Health First Aid USA License - March 2024 - March 2027
- Safe Zone Training - February 2022
Timeline
SEVIS Coordinator and Advisor
University of Denver
08.2023 - Current
Publishing Assistant
Emerald Lake Books
05.2023 - 02.2024
International Student Advisor
University of Texas at Tyler
07.2021 - 10.2022
Passport Acceptance Agent
University of Texas at Tyler
07.2021 - 10.2022
Appliance Sales Specialist / Assistant Manager
Best Buy
02.2021 - 05.2021
Pacific Sales Customer Service Representative
Best Buy
02.2019 - 06.2021
Customer Service Representee
Best Buy
05.2018 - 02.2019
Master of Arts - Social Work
University of Denver
Master of Arts - International Human Rights
University of Denver