Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Germain

Ramona,CA

Summary

Experienced with office administration and clerical tasks, with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability. I demonstrate the ability to handle multiple responsibilities with efficiency and accuracy. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.

Overview

16
16
years of professional experience

Work History

Owner/Operator

Sammi Jo Sweets
01.2019 - Current
  • Lead daily operations of bakery, ensuring adherence to quality standards and safety protocols.
  • Streamline inventory management processes, reducing waste and optimizing ingredient use.
  • Implemented new recipes based on customer feedback, increasing product variety and satisfaction.
  • Analyzed sales data to identify trends, adjusting production strategies accordingly for optimal results.
  • Develop seasonal menus, keeping offerings fresh and appealing to customers year round.
  • Develop strong relationships with customers, ensuring repeat orders and word of mouth recommendations.

Receptionist

Bella Mia Hair Salon
09.2021 - 04.2022
  • Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
  • Trained new reception staff on company policies and procedures to ensure consistent service delivery.
  • Implemented electronic scheduling tools, improving appointment management accuracy and reducing conflicts.
  • Resolved client concerns promptly, contributing to improved customer satisfaction and retention efforts.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Office Manager

Bob Roed Plumbing
08.2017 - 08.2021
  • Provided customer service for all client inquiries or concerns via phone calls or email correspondence.
  • Coordinated office events and meetings, ensuring timely execution, and ensuring all topic matters had been covered.
  • Assisted in conducting interviews for new employees.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations.
  • Maintained accurate financial records by reviewing accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw all office inventory activities.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Lead Server

D'Carlos Restaurant
07.2009 - 08.2017
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Worked with managers on employee scheduling needs, helping maintain coverage during peak hours without sacrificing quality of service.
  • Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
  • Kept our bank accurate through correct billing, payment processing, and cash management practices.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.

Education

High School Diploma -

Ramona High School
Ramona
06.2009

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Customer relations
  • Clear oral/written communication
  • Scheduling and calendar management
  • Payroll processing
  • Bookkeeping
  • Relationship building
  • Staff management
  • Employee training

Timeline

Receptionist

Bella Mia Hair Salon
09.2021 - 04.2022

Owner/Operator

Sammi Jo Sweets
01.2019 - Current

Office Manager

Bob Roed Plumbing
08.2017 - 08.2021

Lead Server

D'Carlos Restaurant
07.2009 - 08.2017

High School Diploma -

Ramona High School

Similar Profiles

CREATE PROFILE