Samantha Geronzin
Savanna,IL
Summary
Detail-oriented professional with 10+ years of experience and a proven knowledge of customer communications, customer service, and team building. Aiming to leverage my skills to successfully fill any role at your company.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Assistant
Kunes Auto Group
04.2022 - Current
- Breaking down car deals to organize papers in order. Once completed posting in our system to complete the deal.
- Using Microsoft Word, Microsoft Excel with daily tasks.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Supported sales team with accurate documentation, ensuring seamless transactions for car purchases.
- Maintained organized filing systems for easy access to essential documents, increasing office efficiency.
- Managed filing system, entered data and completed other clerical tasks.
Quality Assurance Coordinator
Comprehensive Rehab Inc
01.2017 - 04.2022
- Report to management about asset utilization and audit results
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Hear and resolve complaints from customers or the public
- File and maintain records
- Receive payment and record receipts for services
- Schedule appointments and maintain and update appointment calendars
- Check all scan documentation for all three clinics
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
- Take inventory or examine merchandise to identify items to be reordered or replenished
- Pack customer purchases in bags or cartons
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Clean display cases, shelves, and aisles
- Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software
- Greet customers entering establishments
- Process merchandise returns and exchanges.
Seasonal Department
Blain's Farm & Fleet
04.2016 - 06.2017
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
- Take inventory or examine merchandise to identify items to be reordered or replenished
- Pack customer purchases in bags or cartons
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Clean display cases, shelves, and aisles
- Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software
- Greet customers entering establishments
- Process merchandise returns and exchanges.
Merchandise (Internship)
Walt Disney World
08.2015 - 04.2016
- Offer customers carry-out service at the completion of transactions
- Stock shelves, and mark prices on shelves and items
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Issue receipts, refunds, credits, or change due to customers
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Assist customers by providing information and resolving their complaints
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Process merchandise returns and exchanges.
Residential Counselor (Internship)
Family Resources Inc
01.2015 - 04.2015
- Enforce rules and regulations to ensure the smooth and orderly operation of dormitory programs
- Make regular rounds to ensure that residents and areas are safe and secure
- Communicate with other staff to resolve problems with individual clients
- Assign rooms to students
- Accompany and supervise clients during meals
- Recreational activities with clients
- Focused on customer satisfaction.
Education
Bachelor of Arts (B.A.) - Criminology
University of Northern Iowa
Cedar Falls, IA05.2015
Completed coursework towards - Criminal Justice
Ashford University
Clinton, IA05.2012
Skills
- Microsoft Office Proficiency
- Attention to detail
- Cooperative team member
- Quick learner
- Data Entry
- Multitasking
Certification
- Certified First Aid
- CPR
- CPI
Timeline
Office Assistant
Kunes Auto Group
04.2022 - Current
Quality Assurance Coordinator
Comprehensive Rehab Inc
01.2017 - 04.2022
Seasonal Department
Blain's Farm & Fleet
04.2016 - 06.2017
Merchandise (Internship)
Walt Disney World
08.2015 - 04.2016
Residential Counselor (Internship)
Family Resources Inc
01.2015 - 04.2015
Bachelor of Arts (B.A.) - Criminology
University of Northern Iowa
Completed coursework towards - Criminal Justice
Ashford University
- Certified First Aid
- CPR
- CPI
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