Samantha Gibson
Pensacola,FL
Summary
Dedicated professional with history of meeting community goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the ACTS signature experience.
Overview
2
2
years of professional experience
Work History
Social Services Coordinator
ACTS Retirement-Life Community
Pensacola, Florida
01.2021 - Current
- Assisted residents in accessing services and benefits by providing education and information about community resources, successfully assisting 40+ residents in acquiring needed support.
- Cultivated positive, trusting relationships with residents and family members to promote effective coordination of resources.
- Gathered information from personal health records to make recommendations and determine appropriate care plans.
- Used Point Click Care to create and prepare reports and documentation.
Security Gaurd
ACTS Retirement-Life Community
Pensacola, Florida
08.2020 - 01.2021
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and alarms, assessed active situations for security concerns.
Customer Service Concierge
ACTS Retirement-Life Community
Pensacola, Florida
03.2020 - 08.2020
- Provided residents with needed items during Covid-19 lockdown.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Maintained front desk to provide residents and visitors with access to relevant information.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Assisted Living Core Competency -
The MacDonald Research Institute
11.2021
Bachelor of Science - Biology
The University of West Florida
Pensacola, FL12.2020
Associate of Arts -
Polk State College
Winter Haven, FL05.2013
Skills
- Proficient in Point Click Care
- Written and verbal communication
- Teamwork and Collaboration
- Active Listening
- Decision Making
- Problem-Solving
Timeline
Social Services Coordinator
ACTS Retirement-Life Community
01.2021 - Current
Security Gaurd
ACTS Retirement-Life Community
08.2020 - 01.2021
Customer Service Concierge
ACTS Retirement-Life Community
03.2020 - 08.2020
Assisted Living Core Competency -
The MacDonald Research Institute
Bachelor of Science - Biology
The University of West Florida
Associate of Arts -
Polk State College
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