Samantha Gil-Piño Heaberlin
Chronic Guru
DeLand,FL
15
years of professional experience
Dynamic and results-driven professional with extensive experience at Chronic Guru, excelling in customer service and staff training. Bilingual and highly organized, I implemented inventory management processes that reduced waste and enhanced customer satisfaction through personalized consultations. Proven ability to lead teams and optimize operations while ensuring compliance with regulations.
Work History
Lead Budtender/ Dispensary Manager
6 Months- Led team in providing exceptional customer service and product knowledge to enhance customer experience.
- Trained and mentored new budtenders on procedures, product offerings, and compliance regulations.
- Oversaw daily operations, ensuring adherence to health and safety guidelines while maintaining a clean environment.
- Led daily operations of dispensary, ensuring compliance with state regulations and company policies.
- Trained and mentored junior budtenders on product knowledge and customer service best practices.
- Developed inventory management processes to optimize stock levels and reduce waste.
- Enhanced customer experience by providing personalized consultations based on individual preferences and needs.
- Collaborated with management to implement marketing strategies that increased foot traffic and sales.
- Monitored product quality, ensuring accurate labeling and adherence to safety standards.
- Resolved customer inquiries and complaints efficiently, fostering a positive shopping environment.
- Conducted regular staff training sessions to improve team performance and product understanding.
- Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
- Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
Bartender
11 Years 8 Months- Mixed and served beverages according to established recipes and customer preferences.
- Maintained cleanliness of bar area, ensuring adherence to health and safety standards.
- Provided exceptional customer service, fostering a welcoming environment for guests.
- Managed inventory levels, assisting in ordering supplies to ensure availability of products.
Bartender Supervisor
3 Years 7 Months- Oversaw daily bar operations, ensuring high standards of service and product quality.
- Trained and mentored new bartenders on drink preparation and customer service protocols.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed specialty cocktail menu, enhancing customer experience and increasing sales.
Bartender Shift Manager
6 Years 10 Months- Managed daily bar operations, ensuring efficient service and customer satisfaction.
- Trained and mentored new bartenders on mixology techniques and customer engagement.
- Oversaw inventory management, reducing waste through effective stock control practices.
- Developed seasonal cocktail menus, enhancing customer experience and driving sales growth.
- Implemented staff scheduling to optimize labor costs while maintaining service quality.
- Monitored compliance with health and safety regulations, ensuring a safe environment for patrons and staff.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Sales Associate/ Key Holder
5 Years 6 Months- Facilitated customer merchandise selection to enhance shopping experience and drive sales.
- Maintained visual merchandising standards, ensuring product displays were appealing and organized.
- Processed transactions efficiently, managing cash register operations and maintaining accuracy.
- Collaborated with team members to achieve daily sales goals and improve store performance.
Education
Associate of Science - Journalism And Mass Communication
Skills
-self-starter
-bilingual
-customer service expertise
-optimal organization skills
-efficient
-staff scheduling coordination
-knowledgeable
Timeline
Lead Budtender/ Dispensary Manager
Chronic Guru
02.2026 - CurrentRead More
Bartender Supervisor
Hollerbach’s German Kitchen
08.2021 - 03.2025Read More
Bartender Shift Manager
Durty Nelly’s
10.2014 - 08.2021Read More
Bartender
Chuy's Tex-Mex Restaurant
06.2014 - 02.2026Read More
Sales Associate/ Key Holder
Windsor Fashions
01.2012 - 07.2017Read More
Santa Fe College
Associate of Science from Journalism And Mass Communication
Read More