Samantha Gildon

Supervise, mentor, and guide the Employee Relations team, ensuring timely and effective resolution of employee issues.

• Conduct performance evaluations, motivate team members to achieve productivity goals, and provide professional development opportunities.
• Monitor team caseloads and redistribute work as needed to ensure balanced workloads and efficient operations.
• Provide coverage for Employee Relations Specialists during PTO or leave to maintain uninterrupted support.
• Oversee the management of complex employee relations cases, including investigations into harassment, discrimination, misconduct, and policy violations.
• Act as a key decision-maker for termination for cause recommendations, balancing employee integrity, operational needs, and risk strategies.
• Ensure consistency, fairness, and compliance in the handling of all cases, maintaining a high standard of quality control.
• Conduct and supervise detailed investigations into employee complaints, including allegations of harassment, discrimination, misconduct, and policy violations. Gather and analyze evidence, interview involved parties, and document findings with precision.
• Interpret and enforce company policies, ensuring alignment with business goals and legal requirements.
• Stay abreast of changes in employment laws and proactively implement necessary updates to policies and practices.
• Conduct audits of employee relations files, ensuring documentation meets quality and compliance standards.
• Mediate and facilitate the resolution of complex workplace conflicts, providing effective solutions that promote a respectful and collaborative work environment.
• Ensure accurate and confidential documentation of all employee relations cases, investigations, and outcomes. Prepare detailed reports and present findings to senior management, including recommendations for corrective actions and preventive measures.
• In collaboration with the HR Employee Relations leadership, develop and facilitate training programs for employees and managers on topics such as workplace behavior, conflict resolution, and compliance with company policies.
• Drive continuous improvement in employee relations practices to mitigate risks and enhance employee experience.
• Develop and maintain strong operational relationships with leadership and clients, maintaining a customer service-oriented posture.
• Collaborate with the HR Manager of Employee Relations and legal counsel to address high-risk or complex employee matters.
• Support broader HR initiatives and projects as needed, contributing to organizational priorities.
• Monitor employee relations trends and data to identify areas for improvement.
• Proactively recommend and implement changes to policies and procedures to enhance the overall employee experience and mitigate risks.
• Drive continuous improvement in employee relations practices to mitigate risks and enhance employee experience.
• Guide supervisors through appropriate corrective actions and performance improvement processes.
• Develop and implement Performance Improvement Plans (PIPs) and Corrective and Preventive Actions.
• Advise on disciplinary measures, ensuring alignment with legal and company standards.
• Coordinate involuntary employment separations with managers, ensuring compliance with legal requirements and company policy.
• Provide guidance to managers on the process and documentation required for involuntary terminations.
  
  

• Maintain human resources regulatory compliance with local, state, and federal laws.
• Maintain payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
• Monitor and manage employee claims involving performance-based and harassment incidents.
• Facilitate onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Evaluate employee onboarding programs and present strategic improvement recommendations to upper management.
• Enhance team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Collaborate with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Facilitate successful policy implementation and enforcement to maintain legal and operational compliance.
• Instruct senior leaders on appropriate employee corrective steps.
• Discover and resolve complex employee issues that affected management and business decisions.
• Maintain current knowledge of industry regulations and legislation to amend policies and promote compliance.
• Update training processes by reviewing existing documentation, leveraging feedback from associates.
• Utilize compliance tools, corrective actions, and identification of deficiencies to mitigate audit risks.

• Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process, and preparing offer letters.
• Maintained human resources information system and kept employee files up to date and accurate.
• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Reviewed human resources paperwork for accuracy and completeness.
• Managed employee inquiries and complaints regarding policy and benefits issues.
• Conducted new employee onboarding and provided ongoing orientation training.
• Supported employee relations, cultivating retention with welcoming and inclusive work culture.
• Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
• Completed employment verifications and unemployment paperwork prior to hire or termination.
• Coordinated and administered employee health insurance and retirement plans.
• Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.

• Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
• Assisted with recruitment process by posting job ads, filtering applications and scheduling interviews.
• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Reviewed human resources paperwork for accuracy and completeness.
• Conducted new employee onboarding and provided ongoing orientation training.
• Supported employee relations, cultivating retention with welcoming and inclusive work culture.
• Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
• Fostered positive work environment through comprehensive employee relations program.
• Created and implemented forward-thinking initiatives to improve employee engagement.
• Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
• Distributed employee engagement surveys to identify areas of improvement.

• Oversaw all daily office operations and equipment maintenance.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for management office.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Developed and implemented marketing strategies to increase occupancy rates.
• Administered operations to manage needs of more than 800 tenants.
• Kept properties in compliance with local, state, and federal regulations.
• Collected and maintained careful records of rental payments and payment dates.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Implemented and enforced policies and procedures to maintain properties to the highest standards.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Maximized rental income while minimizing expenses through effective planning and control.
• Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.

• Helped large volume of customers every day with cheerful outlook and focus on customer satisfaction.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Verified customer identification and documentation for compliant transactions.
• Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Met customer call guidelines for service levels, handling time and productivity.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• Oversaw all daily office operations and equipment maintenance.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for management office.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Developed and implemented marketing strategies to increase occupancy rates.
• Administered operations to manage needs of more than 800 tenants.
• Kept properties in compliance with local, state, and federal regulations.
• Collected and maintained careful records of rental payments and payment dates.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Implemented and enforced policies and procedures to maintain properties to the highest standards.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Maximized rental income while minimizing expenses through effective planning and control.
• Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.