Samantha Marie Gill
Hurst,TX
Summary
Dynamic professional seeking a role within a stable and forward-thinking organization that values teamwork and growth. Aiming to leverage extensive business experience to drive company success while continuously learning and cross-training in various areas to ensure preparedness for emerging challenges. Committed to contributing positively and fostering a collaborative environment that encourages innovation and efficiency.
Overview
15
15
years of professional experience
Work History
Welder/Fitter B
Sabre Industries
06.2022 - 01.2026
- Lifting over 75 pounds
- Double-checking parts numbers and pole numbers
- Communicating with the crane operator to help with placement of parts
- Welding 100% penetration on base plate sections up to 6 inches
- Heating seams low in angle for better placement of parts squareness
- Signing in and out of operations for tracking of time management
- Interpreted blueprints and technical drawings to ensure precise fabrication of structures.
- Maintained a clean and organized work environment, adhering to OSHA regulations and company policies.
- Operated various hand and power tools to assemble components efficiently.
- Collaborated with team members to troubleshoot assembly issues promptly.
- Mentored junior fitters on proper techniques and safety protocols.
- Streamlined fitting processes, reducing assembly time without compromising quality.
- Laid out, positioned, aligned and secured parts for welding and bolt-up.
- Measured, marked, cut, bored, fitted and installed various piping or structural components in accordance with blueprints and job specifications using hand and power tools.
- Welding in 1G and 2G
- Flux- Core mig welding
Inbound Associate
Target
09.2021 - 02.2022
- Unloading trucks
- Sorting product for different department's
- Pushing out full freight to stalkers and department leads on the floor
- Back stalking product
- Stocking products to shelves
- Exhibited high energy and professionalism when dealing with clients and staff.
Ambassador
Amazon Delivery Station DDA3 & DDA9
04.2018 - 12.2020
- Training new hires, Running small - sort
- Assigning associates to work roles
- Safety audits
- Driving stand-up at start of shift
- Problem solving devices
- Scanning packages to locations
- Managing a line of 20 + associates to Drive At Station down Monitoring quality of sort
- Coaching people with low rates to help improve quality of sort
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Led team in optimizing package delivery processes, enhancing overall operational efficiency.
- Mentored new staff on safety protocols and best practices to ensure compliance.
- Facilitated regular team meetings to discuss operational challenges and share solutions collaboratively.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
- Monitored workflow adherence to quality standards, ensuring timely delivery of packages to customers.
Fuel Station Attendant
Walmart
05.2017 - 03.2018
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Maintained cleanliness and safety standards in fueling areas, adhering to regulatory requirements.
- Operated fuel dispensing systems to ensure accurate transactions and customer satisfaction.
- Managed long lines efficiently by directing traffic flow and maintaining clear communication with patrons waiting for service.
- Maintained inventory of all saleable items.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of sales area and storage spaces.
- Monitored fuel inventory levels and reported discrepancies to management.
- Trained new cashiers on operational procedures and customer service standards.
- Balanced cash registers at the end of each shift, confirming accurate accounting of all transactions.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout transactions.
- Assisted customers with fuel pump issues, resolving problems quickly for seamless service.
- Supported colleagues during peak hours, demonstrating teamwork through effective communication and collaboration efforts.
Ambassador
Amazon Sort Center DFW8
04.2013 - 01.2016
- Operated pallet jacks to efficiently transport goods within warehouse.
- Trained new employees on safety protocols and operational procedures, enhancing team performance.
- Implemented process improvements to optimize workflow and increase productivity in daily tasks.
- Consistently lifted materials weighing as much as 100 pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Maintaining a pick rate of 200 UPH
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Problem solving zebra scanners
Receiving & Controller Refurb
Game Stop Refurb
07.2012 - 12.2013
- Cleaning and repairing Playstation Controllers for 120 rate for the day.
- Trained junior technicians on best practices for device refurbishment and safety protocols.
- Conducted thorough testing of refurbished units to guarantee functionality and reliability.
- Consistently met or exceeded refurbishment quotas while maintaining high-quality standards in all repairs.
- Collaborated with team members to share knowledge, troubleshoot complex issues, and improve overall performance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Received and inspected incoming shipments for quality and accuracy.
- Increased operational efficiency through proper storage of received items according to company standards and procedures.
- Facilitated smooth transitions between shifts by thoroughly documenting all relevant information pertaining to received goods during each shift changeover period.
Guest Service Representative
Crossland Economy Studios
08.2012 - 06.2013
- Delivered exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Managed front desk operations and coordinated check-in/check-out processes for guests.
- Utilized reservation systems to optimize booking procedures and enhance guest experience.
- Trained new staff on customer service protocols and operational procedures to ensure consistency.
- Collaborated with team members to implement process improvements that increased efficiency in service delivery.
- Developed strong relationships with repeat guests, fostering loyalty and enhancing overall satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Conducted regular inventory checks of front desk supplies to prevent shortages.
- Provided recommendations to guests on local attractions and dining, enriching their stay.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
- Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
- Greeted guests upon arrival by providing warm welcome.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Upheld hotel policies and procedures by providing high level of customer service.
- Maintained accurate and up-to-date records of guest information.
Customer Service Representative
Papa John's Pizza
09.2011 - 08.2012
- Resolved customer inquiries through effective communication, enhancing overall satisfaction and retention.
- Managed high-volume calls while maintaining composure and professionalism in challenging situations.
- Mentored new representatives, promoting best practices in customer interaction and service delivery.
- Managed daily food preparation and service to ensure quality and efficiency.
- Trained new staff on food safety protocols and operational standards.
- Collaborated with team members to streamline workflow during peak service hours.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring all discrepancies were promptly addressed.
- Utilized multi-line phone systems to handle inquiries efficiently.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
Housekeeper/Hotel Night Auditor
Extended Stay Hotels
01.2011 - 08.2011
- Ensured cleanliness and sanitation of guest rooms to meet quality standards.
- Managed inventory of cleaning supplies, facilitating efficient stock levels.
- Trained new housekeeping staff on best practices and safety protocols.
- Developed and implemented improved cleaning techniques to enhance efficiency.
- Conducted regular inspections to uphold property cleanliness and guest satisfaction.
- Collaborated with maintenance team to report and resolve facility issues promptly.
- Provided exceptional service, addressing guest requests and concerns effectively.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service to enhance guest satisfaction and retention.
- Resolved guest inquiries and complaints efficiently, ensuring positive experiences.
- Managed front desk operations, including check-in/check-out processes, with precision.
- Coordinated housekeeping schedules to maintain cleanliness standards across the property.
- Trained new staff on customer service protocols and operational procedures.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Contributed to increase in repeat business by developing strong relationships with guests.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Facilitated loyalty program that incentivized repeat visits and positive reviews.
- Updated guest records with accuracy, ensuring personal preferences were noted for future visits.
- Managed nightly financial transactions and reconciled discrepancies in cash handling.
- Ensured accuracy in reporting and maintained detailed records of guest accounts.
- Implemented efficient procedures for check-in/check-out processes to enhance guest satisfaction.
- Trained new staff on operational protocols and customer service standards at the front desk.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Education
High School Diploma -
Granbury High School
01.2010
Skills
- Answering multi-line phones
- Pallet jack
- Customer service
- Organization
- Problem solving
- Excel, Power-Point, and Word
- Managing & Delegating associates
- Blueprint reading
- Attention to detail
- Welding MIG
- Layout and fitting
- Flux-cored arc welding
Declaration
I hereby declare that the above mentioned details are true to the best of my knowledge.
Field of Interests
- Customer service
- Warehouse
- Training
- Leadership
- Fit up
Timeline
Welder/Fitter B
Sabre Industries
06.2022 - 01.2026
Inbound Associate
Target
09.2021 - 02.2022
Ambassador
Amazon Delivery Station DDA3 & DDA9
04.2018 - 12.2020
Fuel Station Attendant
Walmart
05.2017 - 03.2018
Ambassador
Amazon Sort Center DFW8
04.2013 - 01.2016
Guest Service Representative
Crossland Economy Studios
08.2012 - 06.2013
Receiving & Controller Refurb
Game Stop Refurb
07.2012 - 12.2013
Customer Service Representative
Papa John's Pizza
09.2011 - 08.2012
Housekeeper/Hotel Night Auditor
Extended Stay Hotels
01.2011 - 08.2011
High School Diploma -
Granbury High School