Samantha Giordano
Leesburg,NJ
Summary
Experienced and proactive Clinical Manager with a strong background in staff training, clinic operations, and workflow optimization. Proven ability to lead clinical teams, implement effective procedures, and uphold compliance with HIPPA regulations. Seeking to contribute leadership and operational expertise in a dynamic Ophthalmology Clinic.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinical Manager, COA
Retinal and Ophthalmic Consultants
08.2021 - Current
- Schedule staff across multiple offices and coordinate staff vacation in time clock
- Create and implement training plans for clinical personnel
- Conduct monthly supply orders and ensure proper maintenance of equipment
- Participate in hiring process, conduct interviews, and onboard new team members
- Assist with authorizations, letters in MDI, and unmatched patient record reviews.
- Resolve clinic staff issues and serve as liaison with billing and counseling departments.
- Ensure medication quotas are tracked and met; approve/fix time clock errors
- Monitor staff adherence to HIPPA and clinic policies
- HIPPA and OSHA Compliance Officer for all staff
- Help staff and Physicians with MIPS Measures
- Continue to assist as an Ophthalmic Technician in addition to above duties
Lead Ophthalmic Technician, COA
Retinal and Ophthalmic Consultants
07.2014 - 03.2021
- Supported training of new technicians and coordinated workflow improvements
- Collaborated with providers to maintain patient flow and efficiency
- Assisted in equipment maintenance and patient testing
- Played a key role in communication between technicians, doctors, and administrative staff
- Continued tasks as Ophthalmic Technician in addition to above duties
Ophthalmic Technician
Retinal and Ophthalmic Consultants
05.2010 - 07.2014
- Prepare exam rooms by stocking and maintaining equipment to ensure readiness for patient care
- Collected and recorded preliminary patient history with accuracy and discretion
- Performed and assisted with testing procedures including Visual Fields, OCTS, Visual Acuity and Tonometry.
- Follow physician protocols to prepare patients for exams and procedures.
- Maintained sterile technique and ensured proper sterilization of instruments and equipment
- Assisted in minor surgical procedures and documented physician services.
- Acted as a scribe for physicians, anticipating needs and ensuring seamless workflow
- Traveled to satellite offices as needed to support patient care operations.
- Advocated for patients by addressing their needs in a timely and respectful manner.
- Secured treatment areas and performed end-of-day cleanups per protocol.
- Collaborated with billing and medical records departments for procedure approvals.
- Demonstrated flexibility by being available for late nights and weekend on-call shifts.
Activities Aide
Arc of Cape May County
05.2007 - 08.2010
Education
Surgical Technician Externship -
Southern Ocean County Hospital
Manahawkin, NJ03.2010
Surgical Technology Program - undefined
Star Technical Institute
Mays Landing, NJ12.2009
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Atlantic Cape Community College
Mays Landing, NJ05.2009
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Cape May Technical High School
Cape May Courthouse, NJ06.2006
Skills
- EMR system and Coordination
- HIPPA/OSHA compliance and confidentiality
- Communication and team collaboration
- Clinical team leadership and training
- Staff onboarding and performance evaluations
- Problem solving and Conflict resolution
- Organizational and planning skills
Certification
- Certified Ophthalmic Assistant (COA) -JCAHPO 9/2015-Present
- HIPPA/OSHA compliance training- Current
- Adult CPR/AED- 7/15/2024-7/15/2026
Timeline
Clinical Manager, COA
Retinal and Ophthalmic Consultants
08.2021 - Current
Lead Ophthalmic Technician, COA
Retinal and Ophthalmic Consultants
07.2014 - 03.2021
Ophthalmic Technician
Retinal and Ophthalmic Consultants
05.2010 - 07.2014
Activities Aide
Arc of Cape May County
05.2007 - 08.2010
Surgical Technology Program - undefined
Star Technical Institute
undefined
Atlantic Cape Community College
undefined
Cape May Technical High School
Surgical Technician Externship -
Southern Ocean County Hospital
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