SAMANTHA GITTENS
Summary
Proficient Operations Analyst with solid background in business operations analysis. Adept at identifying process inefficiencies and implementing strategic solutions that enhance operational performance. Demonstrated ability to leverage data analysis and project management skills to drive continuous improvement and support organizational goals.
Experienced with policy research and analysis, ensuring data-driven and evidence-based recommendations. Utilizes advanced analytical methods to assess implications of public policies. Strong understanding of regulatory frameworks and legislative processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Analyst
Blue Cross Blue Shield
08.2021 - Current
- Analyze data to identify performance trends, enhancing operational efficiency and decision-making
- Update policies and procedures, leading to measurable improvements in business performance
- Collaborate with management and team leads to set and achieve operational goals
- Train employees on system processes, ensuring consistent and accurate workflow
- Monitor team performance and provide detailed reports to management for strategic planning
- Conduct data analysis to identify performance trends, update policies for efficiency, and generate comprehensive reports for management decision-making
- Partner with management and team leads to implement strategic changes, train staff on system processes, and resolve urgent departmental issues
- Drive operational excellence through quality control measures, performance monitoring, and continuous improvement initiatives, yielding measurable productivity gains
- Spearhead special projects to streamline operations, leveraging data-driven insights to propose and implement innovative solutions for business challenges
- Foster a culture of continuous learning by mentoring team members, facilitating knowledge transfer, and promoting best practices across the organization
- Partner with cross-functional teams to align operational goals, fostering a culture of continuous improvement and knowledge sharing
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Technical Information Specialist
Blue Cross Blue Shield
08.2020 - 08.2021
- Used database to research, gather, analyze and present data.
- Assisted patrons with complex research inquiries, providing expert guidance and personalized support throughout the process.
- Created detailed reports on usage statistics, identifying trends and areas for improvement in the information services offered.
- Followed established procedures to enter and process data correctly.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Cashier
Walmart
03.2016 - 07.2020
- Operate cash register
- Record changes in price using special sales bulletins and price sheets as references
- Redeem coupons to discount purchases
- Receive payment from customers via charge payment, check or cash
- Provide change on items sold to cash customers
- Operate authorization systems for credit card and record number on driver's license to verify credit acceptance
- Count cash received at the start and end of work shift in order to balance cash drawer
- Ensure clean and safe working environment and report to superior any challenge unable to handle in the course of work
- Prepared cash register tills
- Audits cash register tills
- Customer care problem solving
- Associate problem solving
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
BACHELORS OF SCIENCE - PSYCHOLOGY
Coker University
Hartsville, SC05.2022
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Detail oriented
- Communication
- Leadership
- Teamwork
- Customer Service
- Time management
- Data Analysis
- Conflict resolution
- Employee Training
- Payment Processing
- Policies and Procedures
- Customer Relations
- Staff Supervision
- Information management
- Operational efficiency
- Reporting skills
- Regulatory compliance
- Process updates
- Cash handling
- Business intelligence
- Policy evaluation
- Tracking metrics
Additional Information
Blue Cross Blue Shield, Operations Analyst, 08/21, Current, Blue Cross Blue Shield, Technical Information Specialist, 08/20, 08/20
Certification
- Career Advancement Essentials Certificate for Operations Professionals Emory University PathStream December 2024
Timeline
Operations Analyst
Blue Cross Blue Shield
08.2021 - Current
Technical Information Specialist
Blue Cross Blue Shield
08.2020 - 08.2021
Cashier
Walmart
03.2016 - 07.2020
BACHELORS OF SCIENCE - PSYCHOLOGY
Coker University
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