Samantha Glavina
La Quinta,California
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Travel Consultant
Netflix Dedicated
04.2021 - 01.2024
- Managing travel and special requests for Netflix employees, candidates and VIPs across all global regions
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Reduced customer complaints through proactive communication of potential scheduling conflicts and offering alternative solutions.
- Resolved customer issues effectively, maintaining a positive reputation for the company within the highly competitive travel market.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Developed strong relationships with vendors, negotiating competitive rates for clients'' travel accommodations.
- Enhanced team productivity by conducting training sessions on industry trends and new reservation systems.
Senior Travel Consultant
BCD Travel - Onsite at Netflix
05.2019 - 04.2021
- Managing travel and special requests for Netflix employees, candidates and VIPs across all regions
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Enhanced team productivity by conducting training sessions on industry trends and new reservation systems.
- Implemented a system to track client preferences, resulting in more tailored recommendations and increased repeat business.
- Resolved customer issues effectively, maintaining a positive reputation for the company within the highly competitive travel market.
Travel Manager
Stage and Screen Travel
07.2017 - 04.2019
- Managing a portfolio of entertainment clients
- Coordinated complex multi-city itineraries that catered to individual preferences while maximizing group cohesion.
- Maintained detailed records of client preferences and requirements, delivering personalized service at every touchpoint.
- Created comprehensive pre-travel documentation packages, equipping travelers with essential information before departure.
- Collaborated with cross-functional teams to provide seamless support throughout the entire itinerary planning process.
- Utilized advanced analytics tools to evaluate traveler feedback data, identifying areas of improvement within the organization.
Travel Consultant / Assistant Team Leader
Corporate Traveler
04.2015 - 05.2017
- Assistant leadership responsibilities
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Developed targeted marketing campaigns to attract new clientele and promote special offers or seasonal deals.
Education
Associate of Arts - Travel And Tourism
TAFE NSW
Australia11.2009
Skills
- Reliable mentor who enjoys sharing my expertise
- Open, approachable and transparent in my communication
- Proven experience working in a team environment
- Product Knowledge
- Consultative Sales
- Complaint resolution
- Appointment Scheduling
- Data Entry
- Trustworthy in remote work setting
- Client Relations
- System implementation
- Staff Training
- Process Optimization
- Conflict Resolution
- Building rapport
Software Proficiencies
- Salesforce
- G Suite
- Microsoft Office Suite
- Workday
- Windows / Mac Operating systems
Certification
Certificate IIII Travel and Tourism
Timeline
Senior Travel Consultant
Netflix Dedicated
04.2021 - 01.2024
Senior Travel Consultant
BCD Travel - Onsite at Netflix
05.2019 - 04.2021
Travel Manager
Stage and Screen Travel
07.2017 - 04.2019
Travel Consultant / Assistant Team Leader
Corporate Traveler
04.2015 - 05.2017
Associate of Arts - Travel And Tourism
TAFE NSW
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