Samantha Glenn
Ft Worth,tx
Summary
Organized Order Clerk demonstrates strong communication skills with commitment to exceeding client expectations. Dedicated to consistent accuracy and proficiency when performing routine tasks and utilizes problem-solving abilities to formulate solutions to complex issues. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, and excellent time management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Order Support Specialist
Majorel
07.2021 - 12.2022
- Provided high caliber Customer interaction as measured by call quality reports and call audits, along with maintaining a low AHT and high Resolution rate
- Captured all required data elements in the internal Online Store and other systems of record as required by training and operational procedures
- Maintained a general awareness of client’s strengths in the industry; and Assisted Customers by answering queries relating to their order status, changes and delivery timeframes
- Processed and handled customer complaints, answering questions and providing alternative solutions
Technical Support Specialist
Conduent
01.2020 - 05.2021
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Fielded average of 15-20 inbound phone calls to deliver support and remotely resolve service issues.
Amazon Courier
Amazon
11.2018 - 12.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Education
Diploma - undefined
Marcus high school
Skills
- User Experience
- Tracking Packages
- Consultative Sales Approach
- Problem Resolution
- Data Entry Skills
- Accurate Documenting
- Customer Satisfaction
- Email Correspondence
Certification
Technical Support Fundamentals COURSERA
Issued: Jan 2023 Never expires
Credential ID: 67BWTEL5NCD9
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
Order Support Specialist
Majorel
07.2021 - 12.2022
Technical Support Specialist
Conduent
01.2020 - 05.2021
Amazon Courier
Amazon
11.2018 - 12.2019
Diploma - undefined
Marcus high school
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