Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Samantha Goff

Tishomingo,MS

Summary

Over 18 years of providing client care and service in north central Kansas and the past 4 in north east Mississippi. Attention to detail in accounting, financial statements, audits, inventory, and all aspects of office management.

Professional in financial record management with strong background in accounting processes and systems. Adept at managing accounts payable/receivable, reconciling statements, and maintaining accurate financial records. Known for excellent teamwork and adaptability, ensuring seamless collaboration and efficient results. Strong analytical skills, attention to detail, and proficiency in accounting software and Microsoft office programs contribute to reliable and timely financial reporting. Showcasing strong organizational, customer service and communication skills.

Overview

16
16
years of professional experience

Work History

Universal Banker

Guaranty Bank & Trust
Iuka, MS
05.2025 - 10.2025
  • Assisted customers with daily deposits, withdrawals and any other monetary transactions. Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions. Educated clients on bank products and services, promoting informed financial decisions. Manage end of day reports. Weekly ATM duties including purchasing of money from federal bank and vault opening and closing duties.

Customer Service Lead

MaxxSouth Broadband
Booneville, MS
08.2022 - 05.2025
  • Led customer service team, ensuring high-quality support and satisfaction levels. Monitored performance metrics, providing coaching and support to team members for improvement. Fostered a positive team environment, promoting employee engagement and morale within the department. Resolved escalated customer service issues using company processes and policies and provided updates to customers. Trained, oversaw, and mentored new team members to strengthen performance and job expertise. Managed daily reporting for business performance.

Corporate Office Manager

Tibbett's Brothers, Inc.
Belleville, KS
08.2018 - 08.2022
  • Oversee all aspects of financial operations of various businesses within the corporation, manage and train staff, consultant for business owner, assure all tax and related transactions are managed and completed.

Office Manager

Chaput-Buoy Funeral Home (A Subsidiary of Tibbett's Brothers)
Concordia, KS
08.2011 - 08.2018
  • Managed all accounting, billing, customer service, interacting with grieving families, assisting with filing insurance, death certificates, related details.

Customer Service Specialist

T2 Wireless/Verizon Wireless
Concordia, KS
06.2009 - 08.2011
  • Resolved cell phone issues, initiated service, billing, electronic receipts, cash.

Education

No Degree - Accounting courses

Fort Hays State University
Hays, KS

Associate of Arts Degree - Accounting

Cloud County Community College
01-2006

Skills

  • Highly experienced in Microsoft Office Suite and specialized accounting software, computer data, related office machines
  • Efficient in time and administrative management
  • Excellent customer service with confidential and professional communication skills
  • Attetion to detail
  • Customer needs assessment
  • Cash management

Affiliations

Concordia Chamber of Commerce Business in Motion, past president and treasurer, member of Chamber Pros of Con, American Legion Auxiliary, Fire Department Auxiliary, Big Brothers/Big Sisters, previous Notary in the state of Kansas, volunteer for N.C.K C.A.S.A, community volunteer for annual Thanksgiving dinner, scholarship committees, various related events

Timeline

Universal Banker

Guaranty Bank & Trust
05.2025 - 10.2025

Customer Service Lead

MaxxSouth Broadband
08.2022 - 05.2025

Corporate Office Manager

Tibbett's Brothers, Inc.
08.2018 - 08.2022

Office Manager

Chaput-Buoy Funeral Home (A Subsidiary of Tibbett's Brothers)
08.2011 - 08.2018

Customer Service Specialist

T2 Wireless/Verizon Wireless
06.2009 - 08.2011

Associate of Arts Degree - Accounting

Cloud County Community College

No Degree - Accounting courses

Fort Hays State University