Samantha Goheen
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Senior Lifestyle Specialist
American Senior Communities
Fort Wayne, Indiana
12.2025 - Current
- Assisted in developing strategies to increase customer satisfaction levels.
- Researched and analyzed customer feedback to identify areas of improvement.
- Collaborated with cross-functional teams to align marketing strategies with business goals.
- Managed social media platforms, creating content to drive audience interaction.
- Conducted market research to identify trends and consumer preferences.
- Coordinated events and promotions to enhance customer outreach and participation.
- Monitored online reviews and feedback from customers on various platforms to assess customer satisfaction levels.
- Conducted competitor research to understand the industry dynamics and identify opportunities for growth.
- Organized promotional events to increase brand awareness and customer engagement.
- Analyzed consumer behavior and market trends to create effective marketing campaigns.
- Assisted teams with aligning marketing strategies and objectives based on data-driven insights.
Memory Care Support Specialist
American Senior Communities
Fort Wayne
09.2014 - 12.2025
- Assisted residents with daily living activities and personal care needs.
- Coordinated communication between residents, families, and healthcare providers.
- Monitored resident safety and reported concerns to appropriate staff members.
- Trained new staff on operational procedures and resident support techniques.
- Documented customer interactions and contact information into company database.
- Coordinated staff training on best practices in memory care techniques.
- Oversaw daily operations of the memory care unit to ensure compliance.
- Facilitated family meetings to discuss resident progress and concerns.
- Implemented engaging activities to promote cognitive stimulation for residents.
- Developed individualized care plans for residents with memory impairments.
- Collaborated with healthcare professionals to address resident health needs.
- Managed scheduling and staffing to optimize resident care coverage.
- Conducted regular assessments of resident needs and adjusted care strategies accordingly.
- Personally gave prospective residents and families tours of the memory care unit, answering questions about services and facility.
- Delivered continuous quality service, resulting in high satisfaction levels from families and residents.
- Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
- Interviewed and hired individuals bringing talent, well-developed skill sets and passion for assisting others, effectively creating a gifted department of professionals.
- Kept family members abreast of important information regarding patient care, health issues and medication.
- Served as a liaison between families and local Alzheimer's support groups.
- Provided guidance to clinical staff members on best practices for handling difficult behaviors associated with dementia.
- Trained staff on dementia-related topics such as communication techniques, safety protocols, and end-of-life care.
- Collaborated with families to develop individualized care plans for residents.
- Created an environment that supported socialization among residents living in the memory unit.
- Developed and implemented programs to improve memory care services.
- Implemented strategies to reduce stress levels among residents living in the memory unit.
- Performed regular rounds throughout the facility to observe interactions between staff and residents.
- Promoted the facility's memory care services through public outreach initiatives.
- Participated in interdisciplinary team meetings to discuss resident progress and plan future interventions.
Education
Bachelor of Science - Health Administration
Indiana University
IN 08.2009 - 05.2012
Skills
- Customer relationship management
- Customer satisfaction
- Service evaluation
- Wellness planning
- Program facilitation
- Market research
- Content creation
- Effective communication
- Problem solving
- Time management
- Adaptability and flexibility
- Team collaboration
- Conflict resolution
- Relationship building
- Interpersonal skills
- Critical thinking
- Multitasking capacity
- Professional demeanor
- Teamwork
- Active listening
- Active listening
Certification
- Certified Dementia Practitioner
- Certified Support Group Facilitator
- Certified Activity Director
Timeline
Senior Lifestyle Specialist
American Senior Communities
12.2025 - Current
Memory Care Support Specialist
American Senior Communities
09.2014 - 12.2025
Bachelor of Science - Health Administration
Indiana University
08.2009 - 05.2012