Samantha Gomez
Schaumburg,IL
Summary
Accomplished Front Desk Coordinator and assistant with a proven track record at Midwest Sports Medicine&Ortho Surgical Specialist, adept in multi-line phone management and patient engagement at high volumes. Excelled in streamlining check-in processes, enhancing patient relations, and maintaining high accuracy in data management. Demonstrated exceptional problem-solving abilities and time management skills, contributing to improved office efficiency and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator/Medical Assistant/Receptionist
Midwest Sports Medicine&Ortho Surgical Specialist
Elk Grove Village, IL
09.2021 - 01.2025
- Handled incoming calls and addressed customer inquiries efficiently.
- Responded to emails from patients regarding their appointments or any special requests they may have had.
- Inputted patient data into system to ensure accuracy of demographic information.
- Created detailed notes in patient files documenting interactions with insurers.
- Registered new patients into practice management software program accurately entering demographic information.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
- Approached patients and engaged in conversation through use of effective interpersonal and people skills.
Cashier Team Lead
Maz Mez Resturant
Elk Grove Village, IL
11.2020 - 12.2022
- Received payment for take-out orders and processed credit card transactions correctly.
- Performed cashier duties such as taking payments, counting money, and making change.
- Verified accuracy of order upon pick up or delivery.
- Adhered to health department regulations regarding proper storage, labeling, rotation and temperature control of all food items.
- Greeted customers and provided excellent customer service.
Education
High School Diploma -
Schaumburg HighSchool
Schaumburg, IL05-2019
Skills
- Typing speed
- Guest check-in and check-out
- Problem-solving skills
- Time management
- Multi-line phone management
- Scheduling
- Patient engagement and relations
Certification
- ***CPR CERTIFIED/BLS- 02/2024 TO 02/2026***
Timeline
Front Desk Coordinator/Medical Assistant/Receptionist
Midwest Sports Medicine&Ortho Surgical Specialist
09.2021 - 01.2025
Cashier Team Lead
Maz Mez Resturant
11.2020 - 12.2022
- ***CPR CERTIFIED/BLS- 02/2024 TO 02/2026***
High School Diploma -
Schaumburg HighSchool
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