Samantha Gongola
Spring Hill,FL
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
8
8
years of professional experience
Work History
E-Commerce Associate
Self-employeed
Spring Hill, FL
01.2023 - Current
- Configured, added and removed items and images to provide most accurate representation of products on selling platforms.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Coordinated order fulfillment processes to ensure timely delivery of products to customers.
- Resolved customer inquiries promptly and professionally, earning positive reviews and repeat business from satisfied customers.
BCE Student
Pasco County Schools
Spring Hill, FL
05.2017 - 05.2018
- Greeted incoming visitors and parents professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in guests.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Confirmed appointments, communicated with parents, and updated student records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously in a fast paced environment.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing other office tasks.
Education
High School Diploma -
Home Education
Spring Hill, FL05-2018
Skills
- Multitasking Abilities
- Attention to detail
- Customer assistance and interaction
- Multi-line telephone systems
- Phone and email etiquette
- Administrative support
Timeline
E-Commerce Associate
Self-employeed
01.2023 - Current
BCE Student
Pasco County Schools
05.2017 - 05.2018
High School Diploma -
Home Education
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