Samantha Gongora
Islip,NY
Overview
2
2
years of professional experience
Work History
Dog Boarding
Bark on Park
Bay Shore, NY
05.2025 - 03.2026
- Provided exceptional support for new customers, ensuring seamless onboarding experiences.
- Coordinated with colleagues across departments to facilitate smooth transitions during client onboarding processes.
- Developed effective injury prevention strategies by closely monitoring dogs'' physical condition and adjusting their training regimens accordingly.
- Supervised dog playgroups to ensure safety and positive interactions among pets.
- Assisted with feeding, grooming, and administering medications as needed.
- Maintained cleanliness of daycare facilities through regular cleaning schedules.
- Monitored health and behavior of dogs, reporting any concerns to management promptly.
- Implemented enrichment activities to stimulate physical and mental engagement for dogs.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
Ice Cream Server
Beaches and Cream
Ocean Beach, Fireisland
06.2025 - 09.2025
- Provided exceptional customer service in fast-paced environment, ensuring positive guest experiences.
- Prepared and served a variety of ice cream flavors, maintaining quality and presentation standards.
- Operated cash register accurately, processing transactions and handling cash responsibly.
- Assisted with inventory management, monitoring stock levels and restocking supplies as needed.
- Maintained cleanliness and organization of serving area, adhering to health and safety regulations.
- Trained new staff on proper serving techniques and customer service best practices.
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
Restaurant Hostess
The Dunes
Ocean Beach, Fireisland
05.2024 - 08.2024
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations, optimizing seating arrangements for efficiency.
- Coordinated communication between kitchen and front-of-house staff.
- Monitored dining flow, adjusting seating strategies to enhance guest experience.
- Handled guest inquiries and complaints with professionalism and courtesy.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
High School Diploma -
Islip High School
Islip, NY06.2024
Skills
- Dog boarding
- Special needs dogs
- Cleanliness and sanitation
- Animal body language
- Playtime supervision
- Patience and empathy
- Dog handling expertise
- Adaptable and flexible
- Feeding and nutrition
- Animal care
- Dependable and responsible
- Customer service
- Greeting guests
- Active learning
- Cash handling
- Reservation handling
- Scheduling
- Teamwork
- Cleaning and sanitizing
Timeline
Ice Cream Server
Beaches and Cream
06.2025 - 09.2025
Dog Boarding
Bark on Park
05.2025 - 03.2026
Restaurant Hostess
The Dunes
05.2024 - 08.2024
High School Diploma -
Islip High School