Samantha Gonzales
Hospitality And Accommodations Expert
Eugene,OR
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Front Desk Associate
Comfort Suites Hotel
Springfield, OR
01.2019 - Current
- Greeting guests and travelers promptly upon arrival using dynamic service skills to build guest relations and maintain positive customer retention rates.
- Delivering above-and-beyond service to all guests by maintaining a can do attitude towards any request, big or small.
- Providing information regarding local establishments, main routes, after-hours venues, and eateries.
- Familiarization with all associated software as to process reservations, check-ins/check-outs, payment methods, and all relevant information.
- Maintain positive collaboration as to insure the success of all departments as to provide positive guest experience from check-in to check out.
- Familiarization with internal tools for room key creation, guests services, ADA requirements, and special requests.
Shift Manager/Key Holder
SUBWAY®Restaurants
Eugene, OR
02.2014 - 01.2019
- Assuring positive guest experience by providing friendly prompt service to all customers in an extremely active college campus environment.
- Maintaining familiarity with all products within a rapid and constantly changing menu.
- The knowledge to properly assist all customers requiring any special needs including vegetarian, vegan, and gluten free options.
- Actively maintaining inventory for front preparation areas and back end needs to keep up with constantly evolving brand standards.
- Familiarity with all kitchen associated tools, practices, and safe handling procedures as to maintain a safe kitchen space at all times.
Wardrobe Assistant
John G. Shedd Institute
Eugene, OR
03.2011 - 02.2014
- Active collaboration with hosts, production teams and wardrobe stylists to verify appropriately chosen garments for events, concerts, shows, and musical theater performances.
- Active use of sewing machines to execute simple alterations and repairs on clothing.
- Up keep of garments and accessories to ensure imminent use for upcoming performances.
- Maintained positive, professional attitude during long shoots and when dealing with difficult people.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Maintained energy and enthusiasm in fast-paced environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
No Degree - Psychology
Lane County Community College
Eugene, OR 09.2008 - 07.2010
High School Diploma -
Kalapuya High School
Eugene, Oregon 09.2007 - 07.2008
Skills
Guest service and relations
Accomplishments
Barack Obama the 44th President of The United States follows me on Twitter (Verified Account)
Timeline
Front Desk Associate
Comfort Suites Hotel
01.2019 - Current
Shift Manager/Key Holder
SUBWAY®Restaurants
02.2014 - 01.2019
Wardrobe Assistant
John G. Shedd Institute
03.2011 - 02.2014
No Degree - Psychology
Lane County Community College
09.2008 - 07.2010
High School Diploma -
Kalapuya High School
09.2007 - 07.2008
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