Samantha Gonzales
Fort Worth,TX
Summary
Authorized to work in the US for any employer Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Heart Center Of North Texas
01.2022 - Current
- Answered phone calls and messages for 19 physician Cardiology medical facility, scheduling appointments, and in house diagnostic testing.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Server/Cook
Applebee's
01.2020 - 06.2021
- Working in the kitchen I prepare the line, kept labels up to date and maintained a clean work environment.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
In-Home Caregiver
Home Aid, home care
06.2019 - 06.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Cashier and Customer Service
JcPenneys
11.2018 - 07.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
Joe T Gracias
07.2016 - 08.2018
- As a host I would greet the customers as they come in and out, I made sure everything is stocked up for waiters and tables are ready to be seated
- As a food runner I made sure the orders were correct and made it to the right table.
Education
High School Diploma -
Chisholm Trail High School
Fort Worth, TXSkills
- Staff Leadership
- HIPAA Guidelines
- Patient Callbacks
- Customer Service
- Insurance Verification and benefits
- Medical Scheduling
- Patient Referral
- Payment Scheduling and Collection
- EHR Software
- Medical Information Software
- Front Desk Operations
- Appointment Scheduling
Certification
July 2019 to July 2021
Food Handler
July 2019 to July 2024
Timeline
Medical Receptionist
Heart Center Of North Texas
01.2022 - Current
Server/Cook
Applebee's
01.2020 - 06.2021
In-Home Caregiver
Home Aid, home care
06.2019 - 06.2020
Cashier and Customer Service
JcPenneys
11.2018 - 07.2019
Joe T Gracias
07.2016 - 08.2018
High School Diploma -
Chisholm Trail High School
July 2019 to July 2021
Food Handler
July 2019 to July 2024
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