Samantha Gonzales
Santa Maria,CA
Summary
Positive, results-focused, hands-on person who is seeking a position to effectively use my skill set to help contribute to an organization’s success. Natural leadership skills are joined with the ability to prioritize and meet deadlines while delivering exceptional results and consistent quality.
Overview
14
14
years of professional experience
Work History
Payroll Specialist
CENTRAL WEST PRODUCE
04.2019 - Current
- Payroll processing from calculating timesheets to completion for 250+ employees
- Will be using PET Tiger and Famous software
- Pays employees by calculating pay and deductions and issuing checks
- Maintains payroll information by collecting, calculating, and entering data as well as retrieving data when necessary
- Updates payroll records by entering changes
- Resolves payroll discrepancies by collecting and analyzing information and interacting with HR
- Provides payroll information by answering questions and requests
- Maintains payroll operations by following policies and procedures, and reporting needed changes
- Maintains employee confidence and protects payroll operations by keeping information confidential.
Patient Services Associates II
Dignity Health (PHC)
01.2018 - 01.2019
- Provided excellent customer service skills
- Answered multi-line phone
- Greeted patients upon arrival
- Checked in and outpatients
- Collected co-pays
- Explained invoices and charges
- Scheduled appointments
- Informed patients of HIPPA and Privacy Policies
- Data entry
- Verified insurance.
Navigation Center Rep, Outbound Lead
Community Health Center (CHC)
01.2016 - 01.2018
- Provided exceptional customer service to patients while responding to a high volume of inbound calls for the purpose of scheduling appointments, appointment confirmations, cancellations, and reschedule requests
- Processed patient inquiries via phone, email, and NextGen tasking
- Provided information to patients regarding clinical processes and answered questions as needed
- Documented messages in the electronic medical record
- Under general supervision exercised some discretion to make routine decisions based on existing scheduling guidelines
- Performed insurance and financial verification in accordance with guidelines
- Knowledgeable of medical terminology, front office procedures, and of standard practices and procedures
- Anticipated needs and followed through with internal and external customers
- Communicated effectively with patients and the healthcare team
- Maintained and respected confidentiality and adhered to HIPPA guidelines
- Ensured my team meets their daily metrics by providing them with the techniques/support needed to meet goals
- Provided training for all outbound employees as well as assisting in the training of new employees
- Assisted in completing a variety of reports and audits as requested.
Receptionist/Trainer
Coastal Cardiology
01.2014 - 01.2016
- Patient-focused receptionist who is personable and courteous in all interactions
- Provided skills coaching to improve customer service and patient experience
- Assisted with the coordination of team building activities for the company
- Assisted with the development of the new hire process
- Effective in handling office administration
- Welcomed and assisted patients as needed.
Teller/Trainer
Chase Bank
01.2010 - 01.2014
- Experienced bank teller known for friendly service and personalized and attentive service to patrons
- Contributed to meeting high volume branch sales goals by recommending products and services that meet the customer's needs
- Answered questions about bank policies and services
- Managed deposits, withdrawals, transfers, and check cashing; verify customer identification, signature, and balance information; process loan payments; and open/close accounts
- Assisted with external and internal audits
- Responsible for managing the Vault, ATM, and Teller Cash Dispensers
- Officially recognized by management for outstanding customer service skills, continually being a top referrer among peers, and for the ability to establish a good rapport with new and existing customers
- Adhered to security and compliance procedures for the protection of cash and other assets.
Education Experience
- Allan Hancock, Santa Maria, Payroll Accounting
- Delta High School, Santa Maria, Diploma
Timeline
Payroll Specialist
CENTRAL WEST PRODUCE
04.2019 - Current
Patient Services Associates II
Dignity Health (PHC)
01.2018 - 01.2019
Navigation Center Rep, Outbound Lead
Community Health Center (CHC)
01.2016 - 01.2018
Receptionist/Trainer
Coastal Cardiology
01.2014 - 01.2016
Teller/Trainer
Chase Bank
01.2010 - 01.2014
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