Samantha Gonzalez
Miami,USA
Summary
Proactive professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Actor
Actors' Playhouse - Miracle Theater
10.2024 - Current
- Exhibited strong professionalism by maintaining punctuality, preparedness, and open communication throughout all stages of the production process.
- Developed strong memorization skills for quick mastery of scripts, enabling efficient preparation for auditions and performances.
- Utilized effective time-management strategies to balance concurrent acting projects without compromising commitment or quality of work.
Host
Forte by Chef Adrienne
11.2021 - 07.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Food Service/Cashier
Courtney's Cookies
09.2019 - 01.2020
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
- Handled customer transactions.
- Kept full knowledge of inventory and the contents/allergens of each product.
- Stored and transported the mobile food cart with product (weighing up to 300lbs) around campus.
- Greeted every person promptly and offered friendly, knowledgeable service.
Administrative Assistant
Fantasy Designers
06.2017 - 08.2018
- Handled customer questions and complaints with professional courtesy.
- Organized and managed customer invoices and payments.
- Composed, sent, received, and distributed correspondence through letters and emails.
- Trained in Caterease, including exceptional knowledge of Microsoft Word and Excel.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL05-2024
Skills
- Fluent in English and Spanish
- Customer service expertise
- Storytelling expertise
- Collaborative leadership
- Inclusivity awareness
- Strong problem solver
- Data entry
- Computer skills
Timeline
Actor
Actors' Playhouse - Miracle Theater
10.2024 - Current
Host
Forte by Chef Adrienne
11.2021 - 07.2022
Food Service/Cashier
Courtney's Cookies
09.2019 - 01.2020
Administrative Assistant
Fantasy Designers
06.2017 - 08.2018
Bachelor of Arts - Psychology
Florida International University
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