- Photography
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creative Writing
- Regularly practice mindfulness and meditation for overall wellness
- Video Gaming
- Digital Art and Animation
- Camping
Samantha Gonzalez
Summary
Experienced Customer Service Representative skilled in oral and written communication, active listening, and analytical problem-solving. Utilizes service-oriented behaviors to improve customer experiences, understand needs, and deliver customized solutions for increased loyalty. Proficient in coordinating non-emergency responses and managing high-volume calls with strong communication and problem-solving abilities. Committed to maintaining focus and professionalism for exceptional work, with a strong work ethic, attention to detail, superior troubleshooting skills, diagnostic knowledge, and responsiveness to employee feedback.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
SPEEDY STOP
12.2020 - 01.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined complaint resolution processes, enhancing customer satisfaction ratings.
- Mentored junior representatives on best practices for handling difficult customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Retail Order Picker
Target
11.2018 - 01.2020
- Maintained accurate inventory records to support streamlined order fulfillment processes.
- Implemented process improvements that reduced order preparation time significantly.
- Monitored stock levels and communicated replenishment needs to management promptly.
- Improved warehouse organization, streamlining the picking process for increased efficiency.
- Enhanced customer satisfaction with timely order fulfillment and accurate product selection.
Quality Assurance Inspector
New Braunfels Escapes
05.2023 - 01.2024
- Conducted thorough inspections of properties to ensure compliance with quality standards.
- Identified defects and inconsistencies, providing detailed reports for corrective actions.
- Collaborated with maintenance teams to facilitate timely repairs and improvements.
- Implemented process enhancements that increased inspection efficiency and accuracy.
- Led regular safety audits, ensuring adherence to health and safety regulations.
Dispatcher
Westcomm
02.2014 - 04.2016
- Coordinated non-emergency transportation requests, ensuring timely and efficient service delivery.
- Managed dispatcher software to allocate resources effectively and monitor vehicle locations.
- Developed procedures for handling high-volume call periods, enhancing response times.
- Communicated clearly with drivers and clients to facilitate smooth operations and resolve issues.
- Analyzed dispatch data to identify trends, recommending improvements for operational efficiency.
Security Officer
AlliedBarton Security Services
11.2015 - 03.2017
- Monitored premises to ensure safety and security of personnel and property.
- Conducted routine patrols, identifying potential hazards and reporting incidents promptly.
- Responded swiftly to alarms and emergencies, coordinating with local law enforcement as needed.
- Maintained detailed logs of daily activities, incidents, and observations for record-keeping purposes.
- Completed full building and grounds patrols to spot and investigate concerns.
Education
High school diploma or GED -
Holyoke Community College
Holyoke08.2013
Skills
- Data entry
- Call center experience
- Computer proficiency
- Scheduling
- Appointment scheduling
- Order processing
- Documentation
- Administrative support
- De-escalation techniques
- Technical support
- Works Well Under Pressure
- Report writing
Accomplishments
- Achieved Top Inspector by completing duties with no client complaints with accuracy and efficiency.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Interests
Timeline
Quality Assurance Inspector
New Braunfels Escapes
05.2023 - 01.2024
Customer Service Representative
SPEEDY STOP
12.2020 - 01.2022
Retail Order Picker
Target
11.2018 - 01.2020
Security Officer
AlliedBarton Security Services
11.2015 - 03.2017
Dispatcher
Westcomm
02.2014 - 04.2016
High school diploma or GED -
Holyoke Community College
Similar Profiles
Jack AndersonJack Anderson
Carwash Attendant at Speedy StopCarwash Attendant at Speedy Stop
Geovanna TristanGeovanna Tristan
Food Service Representative at Speedy StopFood Service Representative at Speedy Stop
Jonathan LuskJonathan Lusk
Store Clerk at Speedy StopStore Clerk at Speedy Stop
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go