Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Samantha Gonzalez Armenta

Summary

I am seeking an entry level position where I can utilize my skills in communication and technological proficiency to help others in a customer service and/or patient advocate setting. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. With a willingness to take on added responsibilities to meet team goals. I am currently a liberal arts major at Pima Community College, planning to transfer to the University of Arizona to pursue a degree and major in social and legal studies. My wish is to utilize my degree for the benefit of others. That said it is important to me that I accept employment with a well respected company that offers growth potential where I can gain valuable experience helping others.

Overview

3
3
years of professional experience

Work History

Site Lead

Casa Alitas
08.2022 - Current
  • Welcome migrant guests released from Immigration and Customs Enforcement into facility and provide direction of where they are, and how we can help
  • Explain documents provided by Immigration authorities so guests have a better understanding
  • Assist with food, showers, clothing and shelter arrangement
  • Provide and assist with a purchase of bus or plane tickets for migrant guests to arrive at their final destination
  • Arrange transportation to the accommodation for guests to travel on bus or plane
  • Support Casa Alitas volunteers and other partnership locations when other tasks
  • Improved site efficiency by implementing streamlined processes and procedures.

Call Center Agent

VXI Global Solutions
03.2022 - 08.2022
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
  • Collaborated with team members to share best practices, resulting in improved overall department performance.
  • Boosted client retention rates by providing exceptional customer service and building rapport with callers.
  • Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
  • Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
  • Contributed to team sales goals by identifying opportunities for upselling additional products or services during calls.
  • Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Approved and terminated customer contracts upon request.

JCPenney Sales Associate

JCPenney
06.2021 - 02.2022
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.

Registrar/Data Entry Clerk

Gem and Mineral Show
04.2021 - 04.2021
  • Performed temperature checks on patrons entering the showcase
  • Conducted data entry of guests information to facilitate show identification
  • Served as an executive assistant to various vendors participating in the event
  • Ensured public safety and positive experience
  • Restricted access to secure areas of the show
  • Streamlined registration processes by implementing efficient online systems and reducing wait times.
  • Conducted audits of existing data entry processes.
  • Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
  • Communicated effectively with coworkers and management, addressing any concerns or discrepancies found in the entered data.
  • Maintained confidentiality of sensitive information by adhering to strict company policies regarding privacy and security.

Education

Associate of Arts - Liberal Arts

Pima Community College
Tucson, AZ
01.2025

High School Diploma -

Desert View High School
Tucson, AZ
05.2018

Skills

  • Bilingual: English/Spanish
  • Microsoft Word/Excel/Powerpoint
  • Typing 50 WPM
  • Navigating Multiple Screens/Programs
  • Windows 10 and Newer Software
  • Mac Product Knowledge
  • Computer Networking
  • Help Desk
  • Microsoft Windows Server
  • Operating Systems
  • Personal Assistant Experience
  • Human Resources
  • Active Directory
  • QuickBooks
  • Computer literacy
  • Problem Solving
  • Time Management
  • Attention to Detail
  • Customer Service
  • Adaptability
  • Analytical Thinking
  • Audit Reporting
  • Data Entry
  • Language Proficiency
  • Active Listening
  • Computer Literacy
  • Client Intakes
  • Data Entry Software
  • CPR/AED

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary

Additional Information

Willing to Relocate: Anywhere

Timeline

Site Lead

Casa Alitas
08.2022 - Current

Call Center Agent

VXI Global Solutions
03.2022 - 08.2022

JCPenney Sales Associate

JCPenney
06.2021 - 02.2022

Registrar/Data Entry Clerk

Gem and Mineral Show
04.2021 - 04.2021

Associate of Arts - Liberal Arts

Pima Community College

High School Diploma -

Desert View High School
Samantha Gonzalez Armenta