Samantha Gonzalez Gomez

Serve as a primary point of contact for patients, families, and healthcare providers, managing high-volume calls in a fast-paced medical environment. Receive, document, and route admission-related inquiries while maintaining accuracy and confidentiality. Collect and verify patient and referral information to support admissions and transfers. Collaborate closely with nurses, administrators, and interdisciplinary teams to ensure timely.

and appropriate patient placement. Navigated multiple software tools to process orders and requests efficiently.

Managed incoming calls and directed inquiries to appropriate departments. Handled administrative tasks such as filing, data entry, and office organization. Monitored the reception area to ensure a welcoming environment for all visitors. Provided excellent customer service at all times while interacting with both internal and external customers.