Samantha Gonzales
Summary
Responsible Barista Shift Lead with almost 1 year of hands-on experience supervising employees and overseeing day-to-day operations. Excellent communication and teaching skills and maintains calm, mature demeanor. Fast learn and always willing to learn and try new things.
Overview
1
1
year of professional experience
Work History
Barista Shift Lead
The Core Coffee Roastery & Eatery
11.2023 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Trained new employees and delegated daily tasks and responsibilities.
- Kept employees operating productively and working on task to meet business and customer needs.
Barista
Barbarossa Coffee
12.2022 - 11.2023
- Served customers quickly and efficiently to prevent delays.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Pearblossom Private School
1882 Mill Creek Ln SW, Bogue Chitto, MS 3962910.2023
Skills
- Cleanliness Standards
- Staff Supervision
- Espresso Machine Operation
- Cash Handling Proficiency
- POS System Operation
- Barista Training
- Time Management
- Shop Opening and Closing
- Multitasking Abilities
- Safe Food Handling
- Customer Service
Timeline
Barista Shift Lead
The Core Coffee Roastery & Eatery
11.2023 - Current
Barista
Barbarossa Coffee
12.2022 - 11.2023
High School Diploma -
Pearblossom Private School
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