Hi, I’m
Samantha Goode
Lakeland
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
years of professional experience
Work History
Advance Auto Parts
Commercial Parts Professional
08.2018 - 12.2025
Job overview
- Created, built and maintained professional customer relationships.
- Understood and executed instructions furnished in written, oral or diagram form.
- Built and maintained network of second source suppliers.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
FedEx
Call Center Representative
01.2017 - 08.2018
Job overview
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
- Investigated and resolved accounting, service and delivery concerns.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Ez Cash
Manager
03.2015 - 07.2017
Job overview
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional, organized, and safe environment for employees and patrons.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
Education
Collierville High SchoolCollierville, TN
Associate from Medical Billing And Coding
08-2026
University Overview
- 3.7 GPA
Skills
- Account updating
- Scheduling
- Complaint resolution
- Tactful and diplomatic
- Member account management
- Information security
- Payment processing
- Report creation
- Hospitality and accommodation
- Problem-solving
- Multi-task management
- Call center procedures
- Call center experience
Timeline
Commercial Parts Professional
Advance Auto Parts
08.2018 - 12.2025
Call Center Representative
FedEx
01.2017 - 08.2018
Manager
Ez Cash
03.2015 - 07.2017
Collierville High School
Associate from Medical Billing And Coding
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