Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Graff

Beeville,TX

Summary

Dynamic leader with a proven track record at Mireles Party Ice, adept in warehouse operations and fostering team leadership. Excelled in enhancing efficiency and safety, achieving a significant increase in customer satisfaction. Skilled in inventory management and conflict resolution, I drive growth and operational excellence, ensuring long-term success.


Sales professional with extensive experience in driving regional sales and developing high-performing teams. Known for building strong client relationships and consistently achieving revenue targets. Emphasizes team collaboration and adaptability to meet dynamic market needs, showcasing skills in strategic planning and leadership.

Overview

9
9
years of professional experience

Work History

Warehouse Manager/Area Sales Director

Mireles Party Ice
04.2024 - Current
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Promoted brand at industry events and through ongoing networking efforts.
  • Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews.
  • Managed budgeting for warehouse operations, carefully allocating resources to areas with highest return on investment.
  • Maintained a comprehensive understanding of competitors'' offerings which informed adjustments made to product positioning that led to increased market share.
  • Increased regional sales by implementing innovative marketing strategies and nurturing key client relationships.
  • Analyzed market trends to identify emerging opportunities for strategic sales initiatives.
  • Managed accounts to retain existing relationships and grow share of business.
  • Built relationships with customers and community to establish long-term business growth.
  • Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.

General Manager

Willie's Grill & Icehouse
02.2020 - 04.2024
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Kitchen Manager

Chili's Restaurant
03.2016 - 01.2020
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Oversaw food preparation and monitored safety protocols.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Motivated staff to perform at peak efficiency and quality.
  • Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.

Education

High School Diploma -

Sargent High School
Monte Vista, CO
05-2007

Skills

  • Shipping and receiving
  • Forklift operations
  • Warehouse operations
  • Conflict resolution
  • Inventory management
  • Delegating work
  • Hiring and training
  • Problem-solving
  • Employee safety
  • Mentoring and training
  • Customer care
  • Workflow coordination
  • Team building and leadership

Timeline

Warehouse Manager/Area Sales Director

Mireles Party Ice
04.2024 - Current

General Manager

Willie's Grill & Icehouse
02.2020 - 04.2024

Kitchen Manager

Chili's Restaurant
03.2016 - 01.2020

High School Diploma -

Sargent High School

Similar Profiles

CREATE PROFILE
Samantha Graff