Samantha Graff
Newtown,PA
Summary
Dynamic and empathetic professional with a proven track record at Hunterdon Cardiovascular Associates, excelling in patient service and HIPAA compliance. Leveraged exceptional customer service and office administration skills to enhance patient satisfaction and streamline clinic operations. Demonstrated ability to foster trust and confidentiality, significantly improving patient experience and operational efficiency. Highly Motivated and organized Patient Service Representative with over 2 years experience in delivering exceptional customer service and administrative support. Proficient in Next Gen Emr. Skilled in accurately managing patient documentation, optimizing workflows, resolving issues to ensure a positive experience for patients and insurance verification , referrals and eligibility. Committed to providing the highest level of service and contributing to the success of the organization.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Hunterdon Cardiovascular Associates
10.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Next Gen Emr Experience
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system
- Check-in and Check-out patients
- Central Scheduling testing experience
Restaurant Server
Moms Restaurant
06.2021 - 09.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Lead Teacher
Lightbridge Academy
01.2018 - 04.2022
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
Shift Manager
CVS Pharmacy
09.2010 - 06.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Lead Infant Teacher
Goddard School
08.2016 - 01.2018
- Kept classroom and feeding areas clean, neat, and safe.
- Boosted communication skills among infants through engaging storytelling and song sessions.
- Contributed to the emotional growth of infants by providing consistent support, care, and encouragement.
- Promoted development of social, emotional, and communication skills in infants.
- Fostered language development in infants by incorporating sign language instruction into daily interactions and teaching routines.
- Enhanced infant development by implementing age-appropriate activities and lessons.
Pharmacy Technician
CVS Pharmacy
06.2014 - 08.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Education
High School Diploma -
South Hunterdon Regional High School
Lambertville, NJ06-2011
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Scheduling appointments
- Medical terminology
- Patient greeting
- Eligibility determination
- Medical insurance
- Office administration
- Document filing
- Data entry proficiency
- Childcare needs
- Lesson planning
- Activity planning
- Conflict resolution
- Behavior modeling
- Parent-teacher communication
- Child development
- Classroom management
- Project-based learning
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
Patient Service Representative:
Lead Teacher:
Pharmacy Technician:
- Medication dispensing
- Prescription filling
- Supply restocking
- HIPAA
- Pharmacy and customer records management
- Drug safety
- Processing payments
- Medication labels
- Medicare and medicaid process
- Drug inventory management
- Prescription interpretation
- Verifying orders
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Opening and closing procedures
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Payment processing
- Documentation and reporting
- Safety compliance
- Schedule management
- Flexible schedule
- Sales strategies
- Hiring and recruiting
- Operations management
- Performance reviewing
- Schedule oversight
- Supply ordering
Shift Manager:
Timeline
Patient Service Representative
Hunterdon Cardiovascular Associates
10.2022 - Current
Restaurant Server
Moms Restaurant
06.2021 - 09.2024
Lead Teacher
Lightbridge Academy
01.2018 - 04.2022
Lead Infant Teacher
Goddard School
08.2016 - 01.2018
Pharmacy Technician
CVS Pharmacy
06.2014 - 08.2016
Shift Manager
CVS Pharmacy
09.2010 - 06.2018
High School Diploma -
South Hunterdon Regional High School
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