Samantha Graves
Peoria,IL
Summary
Results-driven team leader with a proven track record in performance monitoring, effective delegation, and member motivation. Skilled in managing daily operations and facilitating team communication. Committed to identifying team needs and implementing innovative solutions to enhance productivity.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Heat Treat Team Lead
Caterpillar Inc.
09.2021 - Current
- Train, mentor, and develop new employees to ensure team readiness.
- Oversee quality and safety compliance, reducing incidents and errors.
- Troubleshot process and quality issues, ensuring consistent production flow.
- Create standard work procedures and conduct risk assessments for production.
- Ensure area compliance through layered audits.
- Develop technical drawings and detailed work instructions to support routings.
- Led team in daily operational activities and ensured workflow efficiency.
- Facilitated communication with logistics department, improving collaboration and operational efficiency.
Line Coordinator
Universal Logistics
09.2020 - 09.2021
- Managed scheduling and resource allocation, optimizing line operations to meet production targets.
- Oversaw line worker schedules to ensure consistent line operation and minimal downtime.
- Coordinated daily operations to ensure smooth workflow across logistics teams.
- Monitored inventory levels and communicated needs, ensuring timely availability of materials.
- Tracked production and maintained accurate records to complete scheduled jobs on time.
- Verified timely pick-ups and deliveries to maintain customer commitments.
- Collected documentation to ensure accurate and complete order processing.
- Resolved backend invoicing discrepancies, enhancing accuracy in financial reporting.
- Partnered with internal and external stakeholders to deliver high-quality customer service.
Restaurant Supervisor
Steak ’n Shake
02.2017 - 01.2020
- Supervised daily restaurant operations, fostering a culture of quality service and high customer satisfaction.
- Achieved consistent service, hospitality, and accuracy standards through effective team management.
- Trained, coached, and motivated staff to deliver high-quality service.
- Resolved customer complaints promptly, improving overall dining experiences and customer loyalty.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Enforced compliance with food safety, health, and security regulations.
- Maintained proper food storage and preparation in line with safety standards.
- Conducted regular inspections of kitchen and dining areas for cleanliness and safety.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
Education
High School Diploma -
Peoria High School
Peoria, IL05-2017
Some College (No Degree) - Biology
Illinois Central College
East Peoria, ILSkills
- Quality & Safety Compliance
- Process improvement
- Production & Logistics Coordination
- Technical documentation
- Leadership & Team Development
- Training & Mentorship
- Team leadership
Certification
CNC Machining
Affiliations
volunteer at Midwest food bank
Timeline
Heat Treat Team Lead
Caterpillar Inc.
09.2021 - Current
Line Coordinator
Universal Logistics
09.2020 - 09.2021
Restaurant Supervisor
Steak ’n Shake
02.2017 - 01.2020
High School Diploma -
Peoria High School
Some College (No Degree) - Biology
Illinois Central College