Samantha Gray

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Summary

I started out as a customer care representative which entailed answering phones, sending emails, as well as scheduling customer for deliveries. After approximately 6 months with that position, I was promoted to the delivery support department. This department is where I truly flourished. I have billed deliveries, communicated with not only customer but delivery personals as well. I have ordered parts for customer and have written exchanges. I did receive a promotion in 2023 to delivery support supervisor due to my hard work and dedication to this position. As supervisor, I make sure my team is at the top of their game as well as answer any customer concerns and complaints. I handle email responses with the warehouse, Ashcomm and coworkers in regards to customers and deliveries. I do the end of the day as well as end of the month reports for deliveries that were delivered as well as help route the customers.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

When I worked as a PCT, I was entitled to clean soiled patients, rotate their

positions every 2-4 hours, bathe patients, check their vitals, change their

bedding, assist them when going to the restroom, transport them to dialysis, and

feed the patients.