Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Green

Cary

Summary

Personable and dedicated customer service professional with over 8 years of diverse experience in hospitality and client care roles. Known for an upbeat, positive attitude that fosters strong client relationships and ensures a positive customer experience. Seeking a position in a forward-thinking organization that values employee growth, fosters a supportive work environment, and offers opportunities for career advancement.

Overview

6
6
years of professional experience

Work History

Personal Support Worker

Clearbrook
01.2021 - Current
  • Assist client with daily living activities, promoting independence and wellbeing, both in the home and in the community
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Developed trust-based relationships with clients through active listening and empathetic communication skills.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Server and Bartender

The Kelsey Roadhouse
06.2020 - 01.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Spa Receptionist

The Avani Spa at The Abbey Resort
09.2019 - 07.2020
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Managed high call volume, ensuring smooth communication between clients and spa staff.
  • Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
  • Updated client records diligently, ensuring accurate information was readily available for future bookings or consultations.
  • Recognized by my supervisors and the General Manager of the hotel for my excellent customer service and was awarded "The Difference Maker Of The Month".


Hostess

The Kelsey Roadhouse
08.2018 - 08.2019
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Kept host stand tidy to reflect cleanliness and organization of restaurant to incoming guests.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Associate in Arts -

Harper College
Palatine, Illinois
05.2023

Skills

  • Organizational skills
  • Customer service
  • Customer care
  • Computer skills
  • Adaptability
  • Collaboration
  • Communication
  • Time management
  • Active Listening
  • Problem-solving abilities

Timeline

Personal Support Worker

Clearbrook
01.2021 - Current

Server and Bartender

The Kelsey Roadhouse
06.2020 - 01.2023

Spa Receptionist

The Avani Spa at The Abbey Resort
09.2019 - 07.2020

Hostess

The Kelsey Roadhouse
08.2018 - 08.2019

Associate in Arts -

Harper College
Samantha Green