Samantha Green
Cary
Summary
Personable and dedicated customer service professional with over 8 years of diverse experience in hospitality and client care roles. Known for an upbeat, positive attitude that fosters strong client relationships and ensures a positive customer experience. Seeking a position in a forward-thinking organization that values employee growth, fosters a supportive work environment, and offers opportunities for career advancement.
Overview
6
6
years of professional experience
Work History
Personal Support Worker
Clearbrook
01.2021 - Current
- Assist client with daily living activities, promoting independence and wellbeing, both in the home and in the community
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Server and Bartender
The Kelsey Roadhouse
Barrington, IL
06.2020 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Spa Receptionist
The Avani Spa at The Abbey Resort
Fontana, WI
09.2019 - 07.2020
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
- Updated client records diligently, ensuring accurate information was readily available for future bookings or consultations.
- Recognized by my supervisors and the General Manager of the hotel for my excellent customer service and was awarded "The Difference Maker Of The Month".
Hostess
The Kelsey Roadhouse
Barrington, IL
08.2018 - 08.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Kept host stand tidy to reflect cleanliness and organization of restaurant to incoming guests.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Associate in Arts -
Harper College
Palatine, Illinois05.2023
Skills
- Organizational skills
- Customer service
- Customer care
- Computer skills
- Adaptability
- Collaboration
- Communication
- Time management
- Active Listening
- Problem-solving abilities
Timeline
Personal Support Worker
Clearbrook
01.2021 - Current
Server and Bartender
The Kelsey Roadhouse
06.2020 - 01.2023
Spa Receptionist
The Avani Spa at The Abbey Resort
09.2019 - 07.2020
Hostess
The Kelsey Roadhouse
08.2018 - 08.2019
Associate in Arts -
Harper College