Samantha Green
Fort Collins,CO
Summary
Experienced with handling billing inquiries and customer service operations. Utilizes strong communication skills to resolve issues promptly and enhance customer experiences. Knowledge of billing processes and systems, ensuring accurate and efficient service delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Billing Customer service Representative
Zotec Partners
01.2019 - Current
- Streamlined billing processes for improved efficiency and reduced errors.
- Developed personalized payment plans for customers experiencing financial difficulties, resulting in increased customer retention.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Reconciled discrepancies between billed amounts and actual charges, improving overall accuracy of invoices.
- Provided backup support for other Customer Service Representatives during peak periods or staff absences, ensuring uninterrupted service to customers.
- Maintained a strong knowledge of industry regulations and best practices relating to billing procedures, providing expert guidance when needed.
- Collaborated with team members to achieve monthly service targets and maintain high-quality standards.
911 Dispatcher
American Medical Response, AMR
01.2016 - 03.2017
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
NREMT -EMT B
American Medical Response
06.2015 - 12.2015
- Ensured patient safety by maintaining up-to-date knowledge of patient care protocols and procedures.
- Maintained optimal ambulance readiness by regularly inspecting vehicles for cleanliness, functionality, and proper stock levels.
- Boosted patient satisfaction through compassionate communication and empathetic care during crises.
- Supported accurate documentation processes by completing detailed patient care reports within required timeframes.
- Streamlined communication with other healthcare professionals by effectively relaying vital signs and pertinent information upon arrival at hospitals or other treatment facilities.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Fireman E-3. Certified Watch Stander. Certified boat crewmember.
United States Coast Guard
01.2011 - 04.2013
- Fireman E-3 Organizing radio logs, assisted in maintaining ten response boats
- Organizing the station's MSDS and keeping track of all of the chemicals
- Certified in CPR, First Aid, and the use of AED
Education
Certification - CPC
CPC-AAPC
Fort Collins, CO11-2024
Associates of Science -
Paris Junior College
Greenville, TX01-2014
Diploma -
Greenville High School
01.2011
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Billing Procedures
- Time Management
- Multitasking Abilities
- Computer Skills
- Adaptability and Flexibility
- Microsoft Office
- Phone Etiquette
- Data Entry
Certification
CPC-AAPC
Timeline
Medical Billing Customer service Representative
Zotec Partners
01.2019 - Current
911 Dispatcher
American Medical Response, AMR
01.2016 - 03.2017
NREMT -EMT B
American Medical Response
06.2015 - 12.2015
Fireman E-3. Certified Watch Stander. Certified boat crewmember.
United States Coast Guard
01.2011 - 04.2013
Diploma -
Greenville High School
Certification - CPC
CPC-AAPC
Associates of Science -
Paris Junior College
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