Samantha Green
Ypsilanti,Michigan
Summary
Lead Togo Specialist with 4 years of experience in customer service, organization, training, and developing strategies for improving workplace goals. Have dealt with customer service and helped resolve issues regarding missing items, incorrect steak temps, and overall satisfaction. Organized multiple training meetings with all Togo staff to introduce new and improved strategies for making the shifts go smoother and reaching market goals. Created training systems that provide well-rounded learning in a timely manner. Led the Togo team to be the highest-scoring team in the store market regarding guest satisfaction, speed, accuracy, and responses in 3 months.
Overview
5
5
years of professional experience
Work History
Back of House Training Coordinator
Texas Roadhouse
Ann Arbor, MI
11.2024 - Current
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
Togo Lead
Texas Roadhouse
Ann Arbor, MI
03.2022 - Current
- Guided the implementation of strategies designed to achieve planned goals.
- Demonstrated exceptional organizational skills while preparing items quickly and accurately.
- Generated daily, weekly, monthly, and quarterly reports regarding agent performance metrics, and customer retention rates.
- Cross-trained on multiple positions throughout the restaurant.
- Creating and maintaining the schedule for all Togo employees.
Togo Host
Texas Roadhouse
Ann Arbor, MI
06.2020 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Arranged items in containers and bags, taking care to segregate items by temperature, and optimize loading order to maximize the stability of to-go containers and protect food during transportation.
- Operated a cash register to accept cash, debit, and credit card payments from customers.
- Maintained clean, sanitary workstations by removing trash, sweeping floors, and wiping down countertops.
- Answered phone calls, conveyed customer service over the telephone, and accurately estimated the time of pick-up.
Education
2 Semesters -
Eastern Michigan University
Ypsilanti, MIAssociates Degree - General Studies
Washtenaw Community College
Ann Arbor, MISkills
- Communication
- Customer service
- POS system
- Math skills
- Team-oriented
- Time management
- Training
- New hires
- Scheduling
- Mentorship
- Coaching and mentoring
- Training material updates
- Schedule management
Timeline
Back of House Training Coordinator
Texas Roadhouse
11.2024 - Current
Togo Lead
Texas Roadhouse
03.2022 - Current
Togo Host
Texas Roadhouse
06.2020 - Current
2 Semesters -
Eastern Michigan University
Associates Degree - General Studies
Washtenaw Community College