MS Office (Word, Excel, Outlook)
Samantha Gregory
Patient Access Representative
Imperial,MO
Summary
Energetic team-player experienced in working high-volume remote and medical practice environments. Skilled in patient and customer care, with strong knowledge of customer service, problem solving, PC hardware and software, medical terminology, insurance carriers, medical legal documents and policies, and hospital and professional billing. Strong emotional intelligence, customer service and communication skills. Dedicated Patient Access Representative with critical thinking skills, the ability to make quick decisions, using discernment, attention to detail, and proven multitasking abilities. Solid team player with outgoing, positive demeanor and skilled in establishing rapport with patients and customers. Motivated to maintain patient satisfaction and contribute to company success.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Centralized Scheduling RCM Representative
BJC
07.2023 - Current
- Answer patient calls quickly, and complete in swift rotation to keep call volume at reasonable level.
- Handle patient concerns quickly and with care, to restore patient confidence and trust in the organization.
- Coordinate scheduling patients using Epic, ensuring patients always receive the quickest, most optimal care that they can receive.
- Maintain accurate, up-to-date patient records, demographics, and contact preferences to ensure effective call and billing processes.
- Implemented the Payment Collection feature for RCM Centralized Scheduling, so that schedulers can collect patient payments at time of scheduling, which further reduces workload and volume for on-site workers.
- Fostered excellent working relationships with patients, coworkers, and management, and have received numerous shout-outs in BJC Shine and the Employee Spotlight.
- Cross-trained in RCM Pre-Arrival Department, where we maintain up-to-date patient records, collect payments using our POS and Epic, and handle insurance eligibility and authorizations.
Patient Access Representative
Mercy South Hospital
12.2022 - 08.2023
- Register patients in the Emergency Department, Behavioral Health units, SuperTrak (fast paced), and Labor & Delivery.
- Arrive patients at the greeter desk in the Emergency Department
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits and walk-in x-rays.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Create estimates and collect service fees, obtain resources for self-pay patients, and create payment plans.
Patient Care Coordinator
St. Louis University Hospital
06.2021 - 05.2022
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Established rapport and relationships with patients and external providers to support medical staff.
- Reviewed medical charts and served as liaison between patient, doctor and hospitals.
- Coordinate care between pharmaceutical representatives and patients.
- Worked with patients to schedule tests, appointments, and procedures.
- Educated patients by explaining preparation instructions for upcoming treatment, procedures and tests.
- Obtained prior authorizations and obtained referrals for patients.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Scanned, received and sent faxes to insurance providers, and patient documentation.
- Answered constant flow of patient calls with minimal wait times.
Customer Service Representative
ALDI
08.2020 - 08.2021
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
Deli Associate
Publix
06.2019 - 07.2020
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Learned other teammates' work tasks to train as backup.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Seckman High School
Imperial 08.2010 - 05.2014
Associate of Arts - General Studies
St.Louis Community College
St.Louis, MO 05.2001 -
Skills
Customer Support
Technical Troubleshooting
Records Management
Paperwork Processing
Data entry proficiency
Client Relationship Building
Coding (HTML and CSS)
Verbal and written communication
Insurance practices
Telephone reception
Customer Relations
Medical terminology
Software
Communications Software (Zoom, Skype, Teams)
Adobe Photoshop
EPIC
IDX
Timeline
Centralized Scheduling RCM Representative
BJC
07.2023 - Current
Patient Access Representative
Mercy South Hospital
12.2022 - 08.2023
Patient Care Coordinator
St. Louis University Hospital
06.2021 - 05.2022
Customer Service Representative
ALDI
08.2020 - 08.2021
Deli Associate
Publix
06.2019 - 07.2020
High School Diploma -
Seckman High School
08.2010 - 05.2014
Associate of Arts - General Studies
St.Louis Community College
05.2001 -