Samantha Groseclose
Summary
Seasoned professional with a robust background in correctional facility operations at Moberly Department of Corrections, adept in emergency response and conflict resolution. Excelled in enhancing safety and security, reducing contraband by significant margins. Demonstrates exceptional de-escalation techniques and mental health awareness, contributing to a safer, more efficient work environment.
Professional in correctional facility management, known for strong standards and results-driven performance. Extensive experience in enforcing regulations and maintaining order within facilities. Valued for collaborative spirit and adaptability, with skills in conflict resolution and surveillance.
Experienced with maintaining security and control within correctional facilities. Utilizes conflict resolution and de-escalation techniques to manage inmate behavior effectively. Strong understanding of legal and ethical standards, ensuring compliance and safety.
Overview
6
6
years of professional experience
Work History
Correctional Officer
Moberly Department of Corrections
07.2023 - 01.2024
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
Factory Worker
Nestle USA
12.2021 - 04.2023
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Carefully packaged finished products and prepared for shipment.
- Streamlined inventory management, ensuring timely availability of necessary materials.
- Enhanced product assembly line speed without compromising on quality, meeting increased demand.
- Operated variety of machinery, contributing to diverse manufacturing tasks and flexibility in production needs.
- Contributed ideas for process improvement, which were implemented and led to better operational efficiency.
Call Center Sales Representative
First Call
08.2021 - 11.2021
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
Customer Service Cashier
Cabela's
08.2020 - 11.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Answered product questions using knowledge of sales and store promotions.
Factory Worker
Conagra Brands
11.2018 - 03.2019
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Adhered to strict safety regulations while operating heavy machinery, minimizing accidents on the factory floor.
- Coached fellow workers to operate machines properly and comply with safety procedures.
Factory Line Worker
Kraft Heinz
02.2018 - 09.2018
- Enhanced workplace safety by adhering to company guidelines, participating in training sessions, and reporting hazards immediately.
- Consistently met or exceeded individual performance targets, contributing to overall team success in achieving factory goals.
- Demonstrated adaptability by quickly learning new equipment and techniques as required for different production stages.
- Upheld strict cleanliness standards on the factory floor by regularly disposing of waste materials properly and keeping work areas tidy.
- Assisted with training new hires on factory procedures and equipment, ensuring a smooth onboarding process for all team members.
Education
High School Diploma -
Knox County Highsxhool
Edina, MO05-2018
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Mental health awareness
- Correctional facility procedures
- Policy enforcement
- Restraint techniques
- Inmate monitoring
- Safety and security enforcement
- Self-defense tactics
- Search and seizure procedures
- Trained in defensive tactics
Languages
English
Full Professional
Timeline
Correctional Officer
Moberly Department of Corrections
07.2023 - 01.2024
Factory Worker
Nestle USA
12.2021 - 04.2023
Call Center Sales Representative
First Call
08.2021 - 11.2021
Customer Service Cashier
Cabela's
08.2020 - 11.2021
Factory Worker
Conagra Brands
11.2018 - 03.2019
Factory Line Worker
Kraft Heinz
02.2018 - 09.2018
High School Diploma -
Knox County Highsxhool
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