Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Groth

Samantha Groth

Indianapolis,IN

Summary

Results-oriented, experienced sales representative who attentively engages with customers throughout the procurement process to help establish authentic rapport. With a proven track record of building customer relationships and successfully closing sales, in both long and short sales cycles, I am committed to delivering exceptional customer service and exceeding sales goals.

Overview

3
3
years of professional experience

Work History

Inside Sales Representative

Bonterra Tech (Social Solutions)
03.2022 - 09.2023
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Established strong customer relationships within the Public Sector to drive sales through extensive, lengthy procurement processes.
  • Asked by Management to establish marketing and sales team relationships internally, to build internal strategies and outreach support between BDR & Sales teams.
  • Performed as Account Manager for initial 90 days of each contract to grow contracts further and continue establishing long-term relationships.
  • Mentored a BDR hoping to advance into the sales team, as per management's request.
  • Regularly won team outreach challenges, securing the highest volume of bookings in the team.

Internal Sales Representative

Care.com
06.2021 - 02.2022
  • Developed sales strategies within new department to increase revenue by 200% in the first 3 months.
  • Consistently exceeded bi-weekly quotas, as the top performer on the team consistently for the duration of my employment.
  • Built rapport with customers and assessed needs to make product recommendations and upsell contracts appropriately.
  • Educated customers about product features and benefits to aid in selecting the best options for each individuals' needs.

Social Media Customer Service Specialist

Smyths Toys Superstores
09.2020 - 02.2021
  • Verified consistency in company content and tone to optimize public social media accounts.
  • Ensured customer satisfaction with follow-ups and detailed coordination between couriers, distribution centers, and customers.
  • Resolved all queries efficiently and professionally.
  • Exceeded expectations in volume of resoled queries on a daily basis by an average of 150%.

Education

B.S - Family and Human Development

Arizona StateUniversity
Tempe
2019

Skills

  • Time Management
  • E-Commerce
  • Public Brand Management
  • Google Suite Knowledge
  • Prospect Cultivation
  • Sales Cycle Management
  • Customer Relationship Management
  • Verbal and Written Communication
  • Closer attitude
  • Growth mindset

Timeline

Inside Sales Representative

Bonterra Tech (Social Solutions)
03.2022 - 09.2023

Internal Sales Representative

Care.com
06.2021 - 02.2022

Social Media Customer Service Specialist

Smyths Toys Superstores
09.2020 - 02.2021

B.S - Family and Human Development

Arizona StateUniversity

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Samantha Groth