Samantha Groves
Retail Store Manager
Cypress,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Store Manager
Loris's Gifts
10.2016 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Assisted in recruiting, hiring and training of team members.
Certified Nurse Assistant
Phoenix Home Health
03.2015 - 07.2016
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Improved patient comfort by repositioning and transferring them on a regular basis.
- Demonstrated proficient use of medical equipment such as blood pressure monitors and oxygen concentrators for efficient patient care delivery.
- Collaborated with nursing staff to promptly address any concerns or emergencies, prioritizing patient safety and well-being at all times.
- Boosted overall patient satisfaction through genuine empathy, active listening skills, and consistent professionalism in all interactions.
- Assisted nursing staff in wound care procedures, effectively preventing infections and promoting healing.
- Educated family members on best practices for home care, empowering them to support the ongoing health of their loved ones.
- Transported patients between rooms and appointments or testing locations.
Certified Nursing Assistant
Interim Home Care
08.2014 - 03.2015
- Prevented bedsores and other complications by regularly repositioning patients and maintaining proper hygiene practices.
- Assisted patients with activities of daily living such as bathing, dressing, grooming, and feeding while preserving their autonomy whenever possible.
- Monitored vital signs and reported changes in patient condition to nursing staff, ensuring timely medical intervention when necessary.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
High School Diploma -
Chase County Junior Senior High School
Cottonwood Falls, KSSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team Leadership
- Friendly and Positive
- POS Systems
- Team motivation
- Teamwork and Collaboration
- Staff training/development
- Relationship building and management
- Bank deposit procedures
- Partnership Building
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Career advancementHealthcare benefitsFlexible work hoursQuote
The utmost thing is the user experience, to have the most useful experience.
Marissa Mayer
Timeline
Store Manager
Loris's Gifts
10.2016 - Current
Certified Nurse Assistant
Phoenix Home Health
03.2015 - 07.2016
Certified Nursing Assistant
Interim Home Care
08.2014 - 03.2015
High School Diploma -
Chase County Junior Senior High School