Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Growden

Cumberland ,MD

Summary

Dedicated housekeeping professional with a proven track record at Sleep Inn Suites, enhancing guest satisfaction through meticulous attention to detail and effective team collaboration. Skilled in time management and problem-solving, I consistently ensured high cleanliness standards, resulting in increased positive feedback. Adaptable and dependable, I thrive in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Housekeeping/ Laundry

Lion's Rehab
03.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Housekeeping Supervisor

Sleep Inn Suites
05.2021 - 09.2024
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.

Support Specialist

M an M Sevices
06.2015 - 12.2017

Provided direct complete care in home including prepair meals, feeding, showering cleaning house. Laundry ect. Provided all hygine needs. Trained in hoyer lifts

Housekeeper

Rocky Gap Lodge & Golf Resort
03.2011 - 08.2012
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.

Education

GED -

Allegany High School
Cumberland MD

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Critical thinking
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Problem resolution
  • Decision-making
  • Verbal communication

Timeline

Housekeeping/ Laundry

Lion's Rehab
03.2024 - Current

Housekeeping Supervisor

Sleep Inn Suites
05.2021 - 09.2024

Support Specialist

M an M Sevices
06.2015 - 12.2017

Housekeeper

Rocky Gap Lodge & Golf Resort
03.2011 - 08.2012

GED -

Allegany High School
Samantha Growden