Samantha Grzybowski
Stewartville,MN
Summary
Hardworking and reliable with a strong ability in working under stress and fast paced environments. Offering great communication, customer care, and a positive attitude. Highly organized, proactive and punctual with team-oriented mentality.
Overview
13
13
years of professional experience
Work History
Patient Appointment Services Specialist
Mayo Clinic-Transplant Center
Rochester, MN
09.2021 - 05.2022
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork
- Answered patient questions and fielded complaints to resolve issues
- Answered over 25 telephone calls per day to schedule appointments and answer patient questions
- Scheduled patient appointment and procedures
Surgical Core Technician-Cardiac Surgery
Mayo Clinic
Rochester, MN
09.2016 - 09.2021
- Collaborated with operating room staff to cultivate efficiency and prepare for scheduled and emergency procedures
- Maintained reusable surgical instrumentation and equipment, including decontamination, cleaning, sterilizing, storing and distributing
- Analyzed patient chart data and identification to verify accurate information
- Adhered to OSHA protocols when sterilizing instruments, discarding medical supplies and disposing of waste
Linen Technician
Mayo Clinic
Rochester, MN
04.2015 - 09.2016
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Stood for long hours, frequently reached and moved up to 40 pounds
Environmental Services
Mayo Clinic
Rochester, MN
04.2012 - 04.2015
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment
- Exceeded facility standards regularly by working with detail-oriented approach
- Interacted pleasantly with patients when performing daily duties
Front Desk Agent
Centerstone Plaza Hotel
Rochester, MN
02.2009 - 06.2012
- Facilitated front desk operations for busy hotel near Mayo Clinic
- Handled high volume of phone calls and routed to proper guest or internal department
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress
Education
Diploma - Administrative Office Professional
Rochester Community And Technical College
Rochester, MN12-2023
High School Diploma -
Stewartville High School
Stewartville, MN06.2008
Skills
- Time management
- Customer conflict resolution
- High-volume call reception
- Decision-making
- Calendar Management
- Appointment Scheduling
- Professional Communication
- Inventory supplies
Timeline
Patient Appointment Services Specialist
Mayo Clinic-Transplant Center
09.2021 - 05.2022
Surgical Core Technician-Cardiac Surgery
Mayo Clinic
09.2016 - 09.2021
Linen Technician
Mayo Clinic
04.2015 - 09.2016
Environmental Services
Mayo Clinic
04.2012 - 04.2015
Front Desk Agent
Centerstone Plaza Hotel
02.2009 - 06.2012
Diploma - Administrative Office Professional
Rochester Community And Technical College
High School Diploma -
Stewartville High School
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