Samantha Guciardo
Saint Clair Shores,MI
Summary
Motivated and dependable professional with strong leadership, communication, and customer service skills. Experienced in managing responsibilities in fast-paced environments while maintaining a positive and team-oriented attitude. Skilled at creating welcoming experiences for customers, supporting team members, and handling tasks efficiently under pressure. Passionate about providing excellent service, fostering teamwork, and contributing to a productive and friendly work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Soccer Coach
Livonia Soccer Association
Livonia, MI
09.2024 - Current
- Developed and implemented training programs to enhance player skills and teamwork.
- Coordinated practice sessions, ensuring alignment with seasonal goals and player development plans.
- Fostered a positive team culture through effective communication and conflict resolution strategies.
- Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
- Built positive, productive training environments fostering team unity and camaraderie.
Ice Cream Server
Country Dairy
St. Clair Shores
06.2022 - Current
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction with orders.
- Operated ice cream machines and equipment, maintaining cleanliness and safety standards.
- Assisted customers in selecting flavors and toppings, enhancing overall experience.
- Handled cash register transactions accurately, ensuring efficient payment processing.
Nutrition Service Worker
Shores Nutrition
St. Clair Shores
01.2025 - 08.2025
- Contributed to training new staff on food handling procedures and equipment usage.
- Provided excellent customer service by addressing dietary preferences and concerns promptly.
- Participated in menu planning discussions, offering insights based on customer feedback trends.
Hostess
Zefs Dockside
St. Clair Shores
01.2023 - 06.2023
- Greeted and seated guests, ensuring timely service and optimal dining experience.
- Managed reservation system, coordinating dining flow during peak hours.
- Assisted in training new staff on customer service protocols and restaurant procedures.
- Communicated guest needs to kitchen and waitstaff to enhance overall efficiency.
Education
Bachelor of Arts - Criminal Justice
Adrian College
Adrian, MI05.2027
Associate of Arts - Liberal Arts
Schoolcraft College
Livonia, MI05.2025
Skills
- Customer service
- Professional appearance
- Working under pressure
- Motivational leadership style
- Patience and empathy
- Detail-oriented
- Effective multitasking
Certification
- Youth Coaching License - 2024-Current
- CPR certified
Timeline
Nutrition Service Worker
Shores Nutrition
01.2025 - 08.2025
Soccer Coach
Livonia Soccer Association
09.2024 - Current
Hostess
Zefs Dockside
01.2023 - 06.2023
Ice Cream Server
Country Dairy
06.2022 - Current
Bachelor of Arts - Criminal Justice
Adrian College
Associate of Arts - Liberal Arts
Schoolcraft College