Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

SAMANTHA GUERRERO

Fort Worth,TX

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Call Center Representative

Empower Health
Hurst, TX
10.2024 - 06.2025
  • Managed inbound calls to address patient inquiries and concerns.
  • Documented call interactions accurately in the customer relationship management system.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Maintained accurate records of customer interactions for future reference.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Culinary Server

The Stayton at Museum Way
Fort Worth, TX
03.2023 - 07.2024
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Demonstrated ability to interact with customers in a friendly and professional manner.
  • Provided exceptional service to guests in a high-end dining environment.
  • Set up dining areas, including table settings and ambiance adjustments.
  • Accurately recorded orders in POS system while providing excellent customer service.
  • Maintained cleanliness of work area throughout shift by wiping down surfaces, taking out trash.
  • Assisted in inventory control and restocking of dining room supplies.
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
  • Memorized menu to help diners make informed meal choices.
  • Served meals to residents with attention to dietary restrictions and preferences.
  • Followed up with customers after their meals to get feedback about the quality of their experience.
  • Collaborated with team members to ensure timely meal service delivery.
  • Monitored resident satisfaction and addressed any concerns promptly and professionally.

Retail Sales Associate

Work Wear Safety
Fort Worth, TX
09.2022 - 08.2023
  • Assisted customers in selecting appropriate safety gear and apparel.
  • Maintained product displays to ensure a neat and organized shopping environment.
  • Processed transactions accurately using point-of-sale systems.
  • Provided information on product features, benefits, and care instructions.
  • Collaborated with team members to restock inventory on the sales floor.
  • Participated in team meetings to discuss sales strategies and customer feedback.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Demonstrated knowledge of store products and services.
  • Promoted special offers and discounts to encourage additional purchases.
  • Monitored and maintained the cleanliness and organization of the sales floor and stock areas.

Front Desk Receptionist

Brookdale Assisted Living
Fort Worth , TX
03.2020 - 02.2022
  • Greeted residents and visitors warmly, ensuring a welcoming environment.
  • Scheduled appointments and coordinated events for residents and families.
  • Managed multi-line phone system, directing calls to appropriate staff members.
  • Maintained resident records and updated information in electronic databases.
  • Assisted in daily administrative tasks, including filing and data entry.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Completed basic bookkeeping and document filing.
  • Handled sensitive information in a confidential manner.

Concessions Worker

America Cinemas
Fort Worth, TX
07.2019 - 01.2020
  • Greeted visitors warmly and ensured they had a positive experience.
  • Handled cash and credit card payments with accuracy.
  • Answered phones professionally in accordance with organizational protocols.
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
  • Prepared and served food and beverages to customers in a fast-paced environment.
  • Maintained cleanliness and organization of concession stands throughout shifts.
  • Prepared hot dogs, popcorn, nachos, pizza slices, pretzels, ice cream cones and other snacks according to recipes or instructions.
  • Monitored supply inventory and replenished at end of each day to prepare for next event.
  • Enforced health and safety guidelines in food preparation and service areas.

Education

High School Diploma -

Oscar Dean Wyatt High School
Fort Worth, Tx
06.2019

Skills

  • Cash Handling
  • Customer Assistance
  • Time Management
  • Teamwork and Collaboration
  • Time management
  • Customer engagement
  • Professional phone voice
  • Point-of-sale operations
  • Product knowledge

Languages

Spanish, Bilingual

Certification

  • TABC
  • CPR
  • FOOD HANDLERS

References

References available upon request.

Timeline

Call Center Representative

Empower Health
10.2024 - 06.2025

Culinary Server

The Stayton at Museum Way
03.2023 - 07.2024

Retail Sales Associate

Work Wear Safety
09.2022 - 08.2023

Front Desk Receptionist

Brookdale Assisted Living
03.2020 - 02.2022

Concessions Worker

America Cinemas
07.2019 - 01.2020

High School Diploma -

Oscar Dean Wyatt High School

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