Samantha Guevara
Customer Service
Santa Clara,CA
Summary
Although most of my work has either been retail or foods, my main area of expertise has always been customer service at the core, making sure each and every guest has a positive experience and desire to return. I am looking to step into new areas and expand my skillset while maintaining those customer service roots.
Overview
9
9
years of professional experience
Work History
Squad member
MOD Pizza
05.2025 - Current
- As a squad member I support my squad and deal directly with customers on a daily basis
- I also assist in BOH(back of house) where I’m cleaning, dishwashing and ensuring all food ware, preparation areas and food storage areas are cleaned in a timely manner that will ensure a fresh start for the next day. Proper chemical handling, and attention to small details help me to maintain proper health standards with city inspections.
Host, Busser, Togo+Expo, Server, Certified learning coach
Red Robin
05.2024 - 05.2025
- Coordinated restaurant operations to maintain a smooth flow, preventing overwhelming staff and ensuring guest happiness.
- Some of the responsibilities are greeting guests, managing the wait list and setting wait times, seating guests and providing menus, answering the phones, taking togo orders on the phone and in person. As well as hosting i am also qualified as a busser to clean, restock and reset the tables in a timely manner to insure less wait times between guests. As well as put together togo orders and restaurant orders so they all go out quickly and efficiently.
- As an expo I’m responsible for making sure the food that goes out into the dining room is correct 100% of the time as to minimize errors and reocks in the kitchen. As well as being able to communicate properly and efficiently amongst staff.
- As a server I am responsible for up to 6+ tables at a time, I engage in meaningful experiences with guests to ensure the incentive of them coming back. I’m also able to maintain a level head and multitask in a fast paced environment.
- As a CLC (Certified Learning Coach) - I must ensure all new hires are trained efficiently, properly and encourage a successful learning environment to build a strong sense of teamwork and confidence.
Shift Manager
MOD Pizza
08.2023 - 05.2024
- As a shift leader, I directly influence the success of MOD by assisting the store General Manager execute store operations during scheduled shifts. A key part of the role is to lead MOD Squad members on my assigned shift and delegate tasks so that the MOD experience is achieved and maintained for Squad and customers.
- Just a few responsibilities of a mod pizza shift manager are
- Sharing knowledge with others to encourage and champion teamwork and operational success
- Act as the food safety leader and ensure food quality, accuracy, and cleanliness in both back of house (BOH) and front of house (FOH)
- Build brand dedication through outstanding service
- Coordinate all cash handling policies and procedures
- Maintain a friendly and energetic atmosphere at all times.
- Supporting and leading my squad to ensure a productive and well managed shift.
Associate
In-N-Out
03.2021 - 08.2023
- Level 5 - I worked my way here in two years. A level 5 must know all responsibilities from level one through five which include clean up, backroom, counter orders and walk up orders, fries and drive through speaker/ handout. As a level 5 i also learned how to be a leader and put together burgers in a very fast paced environment but in a way that ensures consistency and quality.
- Exceptional Customer Service - working in a fast paced environment where you serve thousands of people a day you learn to deal with all types of people and challenges. I have great problem solving skills and a good personality that people appreciate as I show empathy and compassion. In-n-out strongly believes in the culture of “yes” so it's always best to try and accommodate the customer to the best of your ability.
- Trained new and existing employees - At in-n-out you have to teach each other how to do new tasks and work as a team. You must be able to train in a super fast paced environment as well as learn in a fast paced environment which goes hand in hand with team work, leadership and most importantly communication. As someone with past leadership and management skills I'm very effective at teaching someone how to do the job properly given the proper information myself and ensuring they don't feel overwhelmed or unsure from the information.
- Host certified, specifically trained to help guarantee an amazing guest experience
Shift Manager
Cinnabon, Santa Clara
01.2022 - 06.2023
- Responsible for opening and closing the store
- Morning and Nightly paperwork
- Ensuring proper inventory and money handling
- Maintaining a balanced and well paced environment to ensure product gets out on time and keeps customers happy.
Shift Manager
Auntie Anne’s, Santa Clara
06.2019 - 08.2020
- Responsible for opening and closing the store
- Morning and Nightly paperwork
- Ensuring proper inventory and money handling
- Rolling and preparing pretzels in a timely manner to ensure a full case of products and happy guests at all times.
Cashier
Dollar Tree, Santa Clara
03.2018 - 05.2019
- Ringing up sales
- Recovery
- Maintenance
- Customer Service
- Awards : Cashier of the month multiple times
Cashier
Target, Santa Clara
12.2017 - 02.2018
- Ringing up sales
- Customer Service
Education
GED -
Wilson
05.2001 -
Skills
- Great Team Leader: Great at setting a good and respectful vibe among fellow employees, Teaching and correcting in the moment and Setting good examples among peers
- Team Player: Enjoys sharing knowledge and encouraging the development of others Works great individually or in groups
- Responsible: Does work tasks in a timely, organized and efficient manner Stays active in the workplace and is able to make tough decisions when needed
- Social: Gets along easily with customers, coworkers Able to handle stressful or hostile situations and customers with ease to ensure a guest leaves with a smile Able to engage in short meaningful conversations leading to happy guests who come back
- Rapid adaptation: Able to quickly adapt to new environments, positions, systems, and problems
- Communication: Excellent customer service skills Ensures successful communication through active listening and thoughtful questions
Timeline
Squad member
MOD Pizza
05.2025 - Current
Host, Busser, Togo+Expo, Server, Certified learning coach
Red Robin
05.2024 - 05.2025
Shift Manager
MOD Pizza
08.2023 - 05.2024
Shift Manager
Cinnabon, Santa Clara
01.2022 - 06.2023
Associate
In-N-Out
03.2021 - 08.2023
Shift Manager
Auntie Anne’s, Santa Clara
06.2019 - 08.2020
Cashier
Dollar Tree, Santa Clara
03.2018 - 05.2019
Cashier
Target, Santa Clara
12.2017 - 02.2018
GED -
Wilson
05.2001 -